Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the customer experience. Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the customer experience. The awards program aims to inspire retailers and brands […]

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Elliot Maras, the editor of Vending Times and Kiosk Marketplace will retire Feb. 26. He plans to work on creative writing and travel in his retirement. Elliot Maras, editor of Vending Times and Kiosk Marketplace, is retiring effective Feb. 26. Maras has headed the editorial content for the sites since 2016. Vending Times and Kiosk […]

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Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to provide insights and guidance for the upcoming jointly held Interactive Customer Experience Summit and Bank Customer Experience Summit from […]

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The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina. Leading customer experience innovators were honored Tuesday at the 2023 Elevate Awards presentation during the Interactive Customer Experience Summit in Charlotte, North Carolina. Presenting the five awards were Alicia Lavay, executive director at the ICX Association, […]

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Networld Media Group, which owns a number of B2B websites in the restaurant, technology and retail spaces, has launched its first consumer website, Rewards That Matter, along with associated social media accounts on Facebook and Instagram. The site launched on August 3, 2023. Rewards That Matter brings awareness to consumers of the hundreds of loyalty programs available across markets […]

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This September’s Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a statement from event organizer Cherryh Cansler. “The tours are a great way for our attendees to see some of the latest CX technologies in use,” Cansler, who serves as VP, events, for ICXA parent company Networld […]

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The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges. This spring marks three years from COVID-19 hitting hard in the U.S., shuttering retail stores and spurring retailers and brands full force into digital channel strategy. Yet while consumers are fully back […]

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Mark the date — Sept. 11-13, 2023 — to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving customer experience in the retail environment. The ICX Association’s annual official event, the Interactive Customer Experience Summit, presents a multitude of opportunities for brands, retailers and tech partners to network, […]

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