Pity the poor retailer: Just when they adapt to one disruptive technology, another comes forward to make them rethink their tactics yet again. The most recent paradigm-shifter is the mobile application, and many retail executives still struggle to understand how to incorporate them into their user experience—or whether they should even bother. The questions are […]
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With a slogan of “Think Mobile First,” Networld Media Group properties MobilePaymentsToday.com and RetailCustomerExperience.com will join forces to convene the fourth annual customer experience gathering. This year, the CONNECT 2014 Mobile Innovation Summit takes place August 18-20 at the Sofitel Chicago Water Tower near North Michigan Avenue, the famed “Magnificent Mile” of shopping and dining […]
RetailCustomerExperience.com has launched its second edition of The Best Retail Customer Experience report just as retailers gear up for the holiday season. RetailCustomerExperience.com is an online news and information provider that helps retailers understand what tools are available and how to use them in order to improve their bottom line by differentiating and improving their […]
In 2012, AT&T opened the doors to its first and only brand flagship store. This space is designed to showcase the best of the brand through interactive and hands on customer experiences. And during an exclusive presentation at next month’s 4th annual Retail Customer Experience Executive Summit, leaders from that store will provide behind-the-scenes insight […]
Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at the fourth annual Retail Customer Experience Executive Summit, August 13-14 in San Diego. Showrooming, the phenomena in which consumers use their mobile devices in-store to seek out lower prices elsewhere, has been […]
Lou Carbone, the man who coined the term “customer experience” and is hailed as the father of the experience movement, will deliver a keynote address at this year’s Retail Customer Experience Executive Summit. Carbone’s 1994 article, “Engineering Customer Experiences,” published in Marketing Management magazine, is seen as the beginning of the customer experience discipline. He […]
Micah Solomon and Dr. Chris Petersen have been added to the agenda of the fourth annual Retail Customer Experience Executive Summit, taking place August 13-14 at the Hard Rock in San Diego. Solomon is a top speaker, author, and consultant on customer service, 21st-century marketing, company culture, and more. To quote Apple co-founder Steve Wozniak, […]
Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its fourth-annual event, to be held August 13-14 at the Hard Rock San Diego: best-selling musician, TV personality and motivational speaker Andrew W.K., and Hard Rock branding and training veteran Jim Knight. “Our theme this year is […]
RetailCustomerExperience.com, the Internet’s leading news and information portal for the customer experience industry, announced today that it is adding a third full day to its annual Retail Customer Experience Executive Summit. The Summit, to be held from August 6-8 at Hotel Sax in Chicago, will feature Dennis N.T. Perkins, PhD. on Leadership Lessons from the […]
The third annual Retail Customer Experience Executive Summit (RCEES) is set to convene at Hotel Sax in Chicago on August 6-8, 2012. “This is not your ordinary conference,” says James Bickers, host of RCEES and senior editor of RetailCustomerExperience.com. “It is a fantastic opportunity for retailers to get together in a casual setting and learn […]
