AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to keep up with the changes and trends that are transforming entire industries virtually overnight — and sometimes repeatedly. AI is here to stay, but […]
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Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in Charlotte, North Carolina. Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, is focused on three strategies: selling her popular shoe portfolio, empowering store employees and creating […]
The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina. One of the top events at the annual Interactive Customer Experience Summit, taking place this week, is the Elevate Awards, which honor innovators in customer experience technology. The summit is being held in Charlotte, North Carolina, from […]
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience. There’s one prime fact to know when it comes to sustainability in the retail realm: it’s likely not going to drive any massive sales and it is pretty much a bust […]
Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld Media Group from September 9-11. The retail experience is changing as fast as the tech underpinning it, both for operators and customers. Artificial intelligence, virtual reality, blockchain, wirelessly-powered […]
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. When Neely Woodson Powell, founder of the Charleston Shoe Company, opened her first retail location in Savannah, Georgia, she knew success was all about enticing shoppers into her […]
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics. The ICX Summit, which kicks off Sept. 9-11 in Charlotte, North Carolina, is celebrating its eighth year with notable names as keynotes and panelists on a wide range of retail customer […]
Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the customer experience. Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the customer experience. The awards program aims to inspire retailers and brands […]
Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to provide insights and guidance for the upcoming jointly held Interactive Customer Experience Summit and Bank Customer Experience Summit from […]
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping experiences. Nomination deadline is Sept. 15. Given the increasing number of innovators when it comes to the retail customer experience, RetailCustomerExperience is creating a report, 2024 Retail Customer Experience Top 50, to highlight […]
