Retail Customer Experience’s 2018 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on what retailers are doing (whether online only, brick-and-mortar or omnichannel) to enhance, boost, improve and advance the customer experience in light of increasing competition. The report is available for download by clicking here. “Our goal with this […]

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From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year’s Elevate Awards dinner party. The Association’s annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using […]

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Taco Bell is renowned for its innovative culinary fare but it’s also a powerhouse when it comes to digital transformation and delivering on customer expectations. The Mexican-inspired quick-service restaurant, which operates 7,000 locations under the Yum! Brands umbrella, was one of the first QSR brands to launch a mobile ordering and payment app and digital […]

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As much as mobile devices such as smartphones, tablets and wearables have changed consumers’ lives for the better, the technology also has caused angst for retailers worldwide. If you’re confused by that statement, your company might be one of the many still lagging behind when it comes to providing what some consumers believe is vital […]

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Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what works and challenges in various consumer environments can prove invaluable to delivering what a consumer wants, expects and increasingly demands. Carnival Corp. is among those leading the charge […]

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David Kepron, Vice President of Global Design Strategies for Marriott International, will share his insights on the pervasiveness of digital media and how its integration to consumers’ lives is influencing the structure of their brains as well as the physical environment. Kepron will be the closing keynote speaker at the upcoming CONNECT: The Mobile CX […]

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As the retail and restaurant sectors continues to change, now is a good time for companies to further explore areas that might help them with their bottom lines. The fourth annual CONNECT: The Mobile CX Summit, presented by Networld Media Group, will take place Aug. 21-23 at the Sofitel Philadelphia, right in the heart of […]

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The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit. The annual event, taking place June 5-7 in Dallas, draws highly-respected speakers and a robust audience hungry […]

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