From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year’s Elevate Awards dinner party. The Association’s annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using […]

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Taco Bell is renowned for its innovative culinary fare but it’s also a powerhouse when it comes to digital transformation and delivering on customer expectations. The Mexican-inspired quick-service restaurant, which operates 7,000 locations under the Yum! Brands umbrella, was one of the first QSR brands to launch a mobile ordering and payment app and digital […]

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Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what works and challenges in various consumer environments can prove invaluable to delivering what a consumer wants, expects and increasingly demands. Carnival Corp. is among those leading the charge […]

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The first annual Kiosk Innovation of the Year Award was presented to Frank Olea, CEO of Olea Kiosks, during an awards ceremony at the ICX Summit. Olea Kiosks won the award for its Verona Healthcare Kiosk. The ICX Summit is an annual conference devoted to showcasing the innovative ways technology can be used to create transcendent customer […]

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The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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Kioskmarketplace.com, the premier site for news and information about the kiosk and self-service industry, has published “The Tipping Point for Self-Service Kiosks in Restaurants.” The special report is sponsored by kiosk manufacturer Frank Mayer & Associates Inc. and can be downloaded here. Self-order kiosks, where customers place and pay for their orders via a touchscreen […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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The survey, located here, http://www.surveymonkey.com/s/Self-service_Industry_Influential_People_2013, invites readers of the No. 1 source of kiosk and self-service news and information to nominate individuals who have contributed to the advancement of the industry, either through technical or business innovation or success. Nominees may come from the deployer side or the manufacturing/provider side of the industry. KioskMarketplace.com covers […]

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The Digital Signage Association and the Self-Service & Kiosk Association have announced plans to merge and form a new organization called the Digital Screenmedia Association (DSA). The Advisory Board of the Digital Signage Association agreed to the merger on April 6. The Self-Service & Kiosk Association Advisory Board voted in favor of merger during its […]

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