From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year’s Elevate Awards dinner party. The Association’s annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using […]

Read more

Franchises are growing at a staggering pace around the world with the IFA predicting that they’ll increase nearly 2 percent this year to hit 759,000. Franchise employment will also grow 3.7 percent, continuing to outpace the rest of the economy. That’s great news for restaurant owners hoping to scale their businesses, but just because franchising […]

Read more

FastCasual’s editorial team has released its annual list of the industry’s most significant brands, awarding Freshii the No.1 spot. The 2018 Fast Casual Top 100 Movers & Shakers publication is now available for free download, and comes on the heels of last night’s awards gala that recognized the winners. This year’s list included 75 brands in […]

Read more

Taco Bell is renowned for its innovative culinary fare but it’s also a powerhouse when it comes to digital transformation and delivering on customer expectations. The Mexican-inspired quick-service restaurant, which operates 7,000 locations under the Yum! Brands umbrella, was one of the first QSR brands to launch a mobile ordering and payment app and digital […]

Read more

The Amazons, Starbucks and Ubers of the world have completely re-imagined what it means to provide an optimal digital shopping experience. And the likes of Walmart, Target and others continue to add elements of e-commerce into their physical stores. As a result of these changes, consumers now expect the same kinds of experiences with all […]

Read more

Executives from KFC, Papa John’s, Long John Silver’s and Texas Roadhouse joined more than 250 restaurant industry leaders last week at the Omni Hotel in downtown Louisville for the 2018 Restaurant Franchising & Innovation Summit. The Summit, produced by Louisville-based Networld Media Group, was making its first stop in Louisville after two years in Dallas. […]

Read more

Sales of the UK’s top 100 restaurant groups declined by 64 percent over the past year, according to a report from UHY Hacker Young, but execs from around the world will tackle those failures during the second annual Restaurant Franchising and Innovation Summit, 16-18 July in London. “The Summit features panels, keynotes and discussions with some of […]

Read more

As much as mobile devices such as smartphones, tablets and wearables have changed consumers’ lives for the better, the technology also has caused angst for retailers worldwide. If you’re confused by that statement, your company might be one of the many still lagging behind when it comes to providing what some consumers believe is vital […]

Read more

Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what works and challenges in various consumer environments can prove invaluable to delivering what a consumer wants, expects and increasingly demands. Carnival Corp. is among those leading the charge […]

Read more

Learning about innovation while networking is — of course — the main perk of attending the Restaurant Franchising and Innovation Summit. But the benefits don’t stop there. The Summit, April 9-11 in Louisville, is fast approaching—here are five reasons you should attend. 1. You’ll be inspired The Summit isn’t your standard boring trade show where your […]

Read more