The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit. The annual event, taking place June 5-7 in Dallas, draws highly-respected speakers and a robust audience hungry […]

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The Interactive Customer Experience (ICX) Association today launched a new website redesign and new logo aimed at better reflecting the Association’s focus and growth. The new website unveils a new color scheme and a new logo for the Association, both more closely aligned with the branding of the partnered ICX Summit. “We wanted to create a […]

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The Interactive Customer Experience (ICX) Association each year works to honor the individuals and organizations setting the pace in using technology to elevate the customer experience with its annual Elevate Awards. The awards, handed out at the Association’s annual ICX Summit in Dallas, recognize excellence in ICX content at the point of wait and point of sale, […]

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The Interactive Customer Experience Association has released a new customer experience database and map that shows where the best in-venue experiences are located around the globe. “Probably the No. 1 thing our end-user members have been asking for is a compendium of great customer experience examples,” said Christopher Hall, the managing director of the Association. […]

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Paul Price, an accomplished speaker and thought leader on technology and its role in 21st century marketing, is set to give the opening keynote presentation at the Interactive Customer Experience (ICX) Summit, to be held June 28-30 in Chicago. Price’s presentation is entitled “The Wow Factor of Interactive Customer Experiences.” In today’s competitive landscape, it’s […]

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