The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking. The winners of the 2024 Bank Customer Experience Awards were announced at the Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept. 9 to 11. This year’s winners delivered innovative experiences that transformed the branch experience […]
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The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina. One of the top events at the annual Interactive Customer Experience Summit, taking place this week, is the Elevate Awards, which honor innovators in customer experience technology. The summit is being held in Charlotte, North Carolina, from […]
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience. There’s one prime fact to know when it comes to sustainability in the retail realm: it’s likely not going to drive any massive sales and it is pretty much a bust […]
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