Networld Media Group President and Publisher Kathy Doyle has appointed Alicia Lavay to executive director of the company’s Interactive Customer Experience Association. Lavay is the former president and publisher of Vending Times and currently serves as the company’s brand director. As a seasoned executive and business owner, Lavay brings more than 35 years of strong […]
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With 20 years of association management experience, Networld offers its publishing and website experience to associations, foundations and non-profits.
In 2015, Networld launched the Interactive Customer Experience Association. With a focus on promoting excellence in interactive customer experience, the ICX Association helps brands apply technology to the goal of creating transcendent customer experiences.
Networld’s experience with associations also includes past management of the Digital Screenmedia Association, the launch of the ATM Industry Association (ATMIA) as well as the Society for Church Consulting.
Recent Press Releases
Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio. Attending NBA games in the 21st Century is more […]
Associations We Manage
We are living in a golden age of technology that many of our supplier members are harnessing to revolutionize the customer experience. As customer-facing technology evolves, along with new technology and new markets, the need for keeping pace with industry information is greater than ever before. Despite the name change from the Digital Screenmedia Association to the Interactive Customer Experience Association, the mission is the same– to help brands apply technology to the goal of creating transcendent customer experiences.
The ICX Association is a vital hub that connects users and suppliers in collaborative forums, be they virtual or physical, to understand how seemingly unrelated technologies can be integrated to create experiences so meaningful that customers can’t imagine doing business elsewhere.