Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its membership. These new members represent a wide range of industries including restaurant chains, retail brands, financial service providers, hospitality, travel and entertainment. Recent additions to the association’s extensive member list include: Director of Digital Technology with United Airlines, […]
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With 20 years of association management experience, Networld offers its publishing and website experience to associations, foundations and non-profits.
In 2015, Networld launched the Interactive Customer Experience Association. With a focus on promoting excellence in interactive customer experience, the ICX Association helps brands apply technology to the goal of creating transcendent customer experiences.
Networld’s experience with associations also includes past management of the Digital Screenmedia Association, the launch of the ATM Industry Association (ATMIA) as well as the Society for Church Consulting.
Recent Press Releases
Under Armour’s John Ludlow brings his omni-channel retail experience and insights to the Interactive Customer Experience Association’s advisory board. Alongside other advisory board members, Mr. Ludlow will highlight CX trends and help define the future of customer experience and the ICX Association. Under Armour, a leading retailer and consumer goods brand, has been represented within […]
Associations We Manage
We are living in a golden age of technology that many of our supplier members are harnessing to revolutionize the customer experience. As customer-facing technology evolves, along with new technology and new markets, the need for keeping pace with industry information is greater than ever before. Despite the name change from the Digital Screenmedia Association to the Interactive Customer Experience Association, the mission is the same– to help brands apply technology to the goal of creating transcendent customer experiences.
The ICX Association is a vital hub that connects users and suppliers in collaborative forums, be they virtual or physical, to understand how seemingly unrelated technologies can be integrated to create experiences so meaningful that customers can’t imagine doing business elsewhere.
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