As much as mobile devices such as smartphones, tablets and wearables have changed consumers’ lives for the better, the technology also has caused angst for retailers worldwide. If you’re confused by that statement, your company might be one of the many still lagging behind when it comes to providing what some consumers believe is vital […]

Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what works and challenges in various consumer environments can prove invaluable to delivering what a consumer wants, expects and increasingly demands. Carnival Corp. is among those leading the charge […]