Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to provide insights and guidance for the upcoming jointly held Interactive Customer Experience Summit and Bank Customer Experience Summit from […]

Read more

Dave Wurm has been named chief sales officer for Networld Media Group, a B2B and B2C publisher of websites based in Louisville, Kentucky, according to a press release. Wurm has more than 33 years of experience in the advertising world. Prior to joining Networld Media Group, Wurm spent time at American City Business Journals — […]

Read more

Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors. It’s no surprise that the entertainment industry has taken […]

Read more

New site will examine technologies for businesses and consumers that sell and or tap automation to increase productivity and enhance the customer experience. Networld Media Group has announced the newest addition to its portfolio of online B2B media brands. The website, Automation & Self-Service, provides news, research and analysis of technology that is transforming the […]

Read more

The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit. The Interactive Customer Experience Summit will celebrate its seventh year at this year’s event taking place Sept. 11-13 in Charlotte, North Carolina. The summit brings together B2C brands to learn from industry leaders, network […]

Read more

A host of new technologies — artificial intelligence, computer vision, machine learning and other technologies — offer convenience services operators new tools to improve operational efficiencies as well as the customer experience. While innovation brings new opportunities, identifying what technologies to add and when to introduce them has become more challenging than ever. Operators must […]

Read more

The awards are an important part of the Self-Service Innovation Summit, which runs from Dec. 14-16 at The Diplomat Beach Resort in Hollywood, Florida. Businesses and individuals that use self-service technology have an opportunity to nominate innovations they consider to be game changers for the annual Self-Service Innovation Awards, to be presented at the third annual Self-Service […]

Read more

Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio. Attending NBA games in the 21st Century is more […]

Read more

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the Summit sponsors. Attendees at the Interactive Customer Experience Summit in Columbus, Ohio last week gained a wealth of technology insights as they made their way to educational sessions addressing a range […]

Read more

“Get your house in order.” That was Andrew Laudato’s opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in Columbus, Ohio. Laudato, EVP and COO of The Vitamin Shoppe, provided the opening keynote, ‘Fostering Innovation: How to Create an Environment Where Innovation Thrives.’ When thinking about innovation, Andrew Laudato […]

Read more