The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

The Interactive Customer Experience Summit will celebrate its seventh year at this year’s event taking place Sept. 11-13 in Charlotte, North Carolina.

The summit brings together B2C brands to learn from industry leaders, network among peers and hear from top innovators when it comes to innovative customer experience. It is the official event of the Interactive Customer Experience (ICX) Association. The association’s mission is to connect the brands, suppliers, agencies and more that are working to create transcendent customer experiences.

This year’s ICX Summit keynote speakers include Nike’s Kimberly Ware, who heads up digital innovation and partnership transformation in North America, and AREA15 CTO Mark Stutzman, who will provide insight on leveraging data to improve the customer experience.

Past summit attendees describe the event as informative and rejuvenating.

“Taking so many ideas back with me,” Brianna Langley of Waste Connection wrote in a social media post.

Microsoft’s April Walker called it an “impressive lineup of thought leaders, relevant topics and having an amazing audience.”

“It was a great event. Looking forward to 2023 in Charlotte!,” wrote Julie Wade of Taziki’s Mediterranean Café. Intel’s Kristen Call echoed the sentiment with a post of “Thanks so much for a great event!”

Wide ranging agenda, award event

This year’s ICX Summit agenda hits a multitude of topics from understanding the hard and soft costs of delivery to using AI to streamline the customer experience. Additional sessions focus on meeting retail customers in the metaverse, creating a more inclusive experience and humanizing the virtual customer experience.

The ICX Summit also includes the official presentation of the annual Elevate Awards, which honor retailers and vendors that have created or implemented technologies that elevate the customer experience.

The awards are open to companies across all industries and of all sizes. Any CX technology project a company completed after Jan. 1, 2022 is eligible for nomination, which is now open.

Five winners will be selected by a panel of judges with one being recognized as “Innovator of the Year.” Winners are chosen based on their innovative use of technology to improve customer satisfaction, engagement and loyalty.

Two for 1

The ICX Summit is taking place simultaneously with the Bank Customer Experience Summit.

Both events are hosted by Networld Media Group which holds several industry events throughout the year.

By bringing the two summits together in one place with one exhibit area and a combined agenda, attendees of both events will have the opportunity to gain a more diverse perspective on what it takes to create exceptional experiences for today’s consumers.

Early bird registration deadline is May 5 for both events.

Check out this video to get a clear look at why the ICX Summit is not only well attended but well regarded.

About Networld Media Group

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the tech, banking, retail and food service industries. Online properties include,,,,,,,, and Annual events include the Fast Casual Executive Summit, the Restaurant Franchising & Innovation Summit, the Bank Customer Experience Summit (BCX), the Interactive Customer Experience Summit (ICX) and the Self-Service Innovation Summit.

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