Want to see what has been going on at Networld Media Group? Check out our full listing of Press Releases below.

For interview requests, contact our President & Publisher, Kathy Doyle, at 502.241.7545 ext. 117.

Want to see what has been going on at Networld Media Group? Check out our full listing of Press Releases below.

For interview requests, contact our President & Publisher, Kathy Doyle, at 502.241.7545 ext. 117.

Download our press kit for more information about Networld Media Group.

Financial institutions often ask whether they can get a good return on investment from branches. However, one key issue is that banks may not be measuring what is really important: return on customer experience. A panel, “The Importance of Measuring What Matters,” at the upcoming Bank Customer Experience Summit, tackles the issue head on. In […]

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The deadline to nominate an innovative banking solution for the Bank Customer Experience Summit Awards has been extended to June 17. The summit will take place in Chicago from Aug. 31 to Sept. 1. The awards segment will honor innovative solutions, financial institutions and innovators in the finance space. Categories include: Best branch experience. Best ATM/self-service [...]

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Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio. Attending NBA games in the 21st Century is more […]

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The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the Summit sponsors. Attendees at the Interactive Customer Experience Summit in Columbus, Ohio last week gained a wealth of technology insights as they made their way to educational sessions addressing a range […]

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“Get your house in order.” That was Andrew Laudato’s opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in Columbus, Ohio. Laudato, EVP and COO of The Vitamin Shoppe, provided the opening keynote, ‘Fostering Innovation: How to Create an Environment Where Innovation Thrives.’ When thinking about innovation, Andrew Laudato […]

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ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio. Top performers in the expanding interactive customer experience space were honored Wednesday as the Interactive Customer Experience Association presented its annual Elevate Awards during ICX Summit at the Hilton Columbus at Easton in Columbus, Ohio. Presenting the awards were […]

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ICXA honored Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio. Restaurants leveraging state-of-the-art customer experience technology grabbed several honors during the Elevate Awards presentation at the Interactive Customer Experience Association Summit Wednesday at the Hilton Columbus at Easton in Columbus, Ohio. Presenting the awards were Morgan Petty, ICXA executive director, […]

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Chicago-based Wow Bao has topped the 2022 list of Fast Casual Top 100 Movers & Shakers, making history as the first brand to ever win the honor twice. It was also the 2019 winner. “This list is all about innovation and leadership, and the judges were impressed by the business model developed by CEO Geoff Alexander, which took […]

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Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the focus of a keynote talk at the upcoming ICX Summit in June. Enticing fans, engaging with fans and connecting with fans are the prime drivers in a digital lead generation strategy that […]

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The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer Experience Summit being held June 1-3 in Columbus, OH. The Interactive Customer Experience Association hosts the Elevate Awards each year. Members of the association, along with other customer experience professionals and […]

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Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy to drive superior customer engagement, satisfaction and memorable service in a keynote at the upcoming ICX Association Summit in June. For more than 70 years Safelite Group has been […]

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Michael Lastoria, co-founder and CEO of &pizza, and Dave Jamieson, director of operations for Oath Pizza, will discuss “Labor Issues and Nouveau Ways to Hire” during the Pizza Leadership Virtual Summit on July 27 hosted by Pizza Marketplace and Restaurant 365. When talking to most pizzeria owners and operators, they’ll say hiring and retention is […]

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Wow Bao CEO Geoff Alexander kicked off the Restaurant Franchising and Innovation Summit in Nashville, Tennessee, being held March 30 through April 1, with a keynote titled “Bootstrapping Your Brand to the Big Time.” Growth doesn’t have to mean throwing up restaurants as fast as a brand can. There are other ways to grow, namely […]

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The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the awards as “a method of […]

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Consumer acceptance of self-service reached an all-time high in 2021. More organizations are considering or already deploying customer-facing kiosks. ICX Association members are eligible for a special offer on the 2022 Kiosk Census Report. In 2021, the self-serve kiosk industry took on new relevance as many closed businesses and organizations reopened and sought technologies to […]

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Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX Association, in June. In an interview with Retail Customer Experience, he shares insight on how innovation is driving the retailer’s success and tips for retailers striving for the same result. […]

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As the banking industry continues its transformational shift, members of the Interactive Customer Experience Association (ICX Association) are taking advantage of exclusive insights and eLearning Master Series to enhance the customer experience through retail banking branch transformation. Jean-Pierre Lacroix, ICX Association advisory board member and President of Shikatani Lacroix Design, has alluded to the wide range […]

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A few hundred restaurant leaders are gathering in Nashville next month at the Restaurant Franchising and Innovation Summit, where they will participate in Casino Night and Auction in benefit of Children of Restaurant Employees. The final early bird discount for the Summit ends Friday. One of my favorite parts of the Restaurant Franchising and Innovation Summit is […]

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Announcing Pizza Marketplace’s inaugural Pizza Leadership Virtual Summit. Learn from some of the best executives in the industry during this three-hour virtual event. Today is National Pizza Day, and what better way to celebrate than the announcement of Pizza Marketplace’s groundbreaking event, the Pizza Leadership Virtual Summit, on July 27! This inaugural event brings together pizza […]

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ICX Association member and research partner for the organization, ath Power Consulting, is arming member brands with a complimentary one-on-one Talent Assessment. Leveraging the proven power of The Predictive Index, this session will help to align your digital transformation initiatives with overall talent strategy. ICX Association member and research partner for the organization, ath Power […]

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Little Caesars, Qdoba, Juice It Uup and Topper’s Craft VIPs will reveal how they have automated the franchisee process. Vetting, onboarding, training and tracking franchisee progress are imperative to running a successful brand, but they are also expensive and time-consuming. What if there were ways to cut both the costs and the labor associated with […]

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The word “chaotic” may sum up the past year for the restaurant industry, but the most successful leaders have leaned into the chaos, creating a path forward. And four of them will share those experiences during the closing keynote at the annual Restaurant Franchising and Innovation Summit, March 30-April 1 in Nashville. The session, moderated by […]

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The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. Nominations are now being accepted. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the […]

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Indianapolis is “America’s drive-thru capital,” according to Chrysler Capital, which analyzed data to reveal which U.S. cities were the best for drive-thrus based on the number of drive-thru restaurants, drive-in cinemas, gas stations and overall traffic congestion levels, The city is also home to this year’s Fast Casual Executive Summit, Oct. 9-11 at the JW Marriott, […]

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As part of the 2022 FastCasual Top 100 Movers & Shakers list, FastCasual and Steritech, a provider of food safety assessments, will honor two runners up and one ultimate winner with their fourth annual Excellence in Food Safety Award. Panda Express took home last year’s top award, which recognizes fast casual brands that demonstrate a strong […]

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Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, with many exhibits demonstrating customer experience advances discussed during the education sessions. There was never a dull moment at the Self-Service Innovation Summit at The Diplomat Beach Resort in Hollywood, Florida. In between education sessions, attendees found a wealth of self-service innovations […]

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Networld Media Group honors the 2021 Innovation of the Year (B2B), Innovation of the Year (B2C), Reader’s Choice Innovator of the Year (Company), Reader’s Choice Innovator of the Year (Person) and Best COVID-19 Solution. The 2021 Self-Service Innovation Awards honored the products and individuals for the important roles they play in improving the self-service experience […]

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Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless checkout. The Self-Service Innovation Summit began with a bang Tuesday as Ruth Crowley, a seasoned retail technology veteran, offered an inside view of how a global retail organization revamps its footprint to meet rapidly changing […]

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The Self-Service Innovation Awards, in its second year, will honor products, organizations and individuals that play important roles in improving the self-service experience worldwide during the Self-Service Innovation Summit being held this week in Hollywood, Florida. The awards will be presented at 4 p.m. Wednesday at the Grand Ballroom West at The Diplomat Beach Resort in Hollywood, […]

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Fazoli’s and FAT Brands made headlines last month when their CEOs Carl Howard and Andy Widerhorn, respectively, announced that FAT Brands was acquiring the 220-unit fast casualItalian brand for $130 million. The men will reveal the strategy behind that deal during the keynote address at the Restaurant Franchising and Innovation Summit, March 30-April 1, in Nashville. They’ll also discuss […]

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While COVID unleashed a new wave of interest in self-service technology, many companies deployed additional customer touchpoints, a movement that continues post pandemic. As a result, many companies have experienced increased demand, and thus encountered insufficient supply chains for equipment, components, packaging and even software, issues that can impact pricing and ROI. Can a company […]

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Raghu Sagi, chief information officer at Inspire Brands, will offer an overview of the technology platforms that drive the guest experience across more than 32,000 restaurants during a keynote at the Self-Service Innovation Summit. Following are some excerpts from a recent interview. It’s no secret: Brands and retailers on the leading edge with technology weathered […]

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Self-service equipment operators typically target two sets of customers — the end-user and the retailers or real estate owners that host the machines. But with digital screen advertising now available, operators also need to consider the brands they can promote. A panel during the Self-Service Innovation Summit, Dec. 14-16 in Hollywood, Florida, will discuss how digital […]

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Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit Dec. 14-16 in Hollywood, Florida, offering her insights on the future. She offers an overview on those insights in this Q&A interview. Consumers nowadays are spoiled. The ease of communicating in real […]

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The advancements in computer vision and IoT sensor technology coupled with Lidar is changing the way hotels, resorts and amusement centers are providing best-in-class customer delight. Businesses looking to profit from this frictionless commerce approach will have a chance to learn from a panel of experts how to drive footfall, reduce operating costs and improve […]

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McDonald’s has played a pioneering role popularizing self-service kiosks and this past year the fast food giant is upping its game by introducing technology to help the blind or those with low vision to use its self-serve kiosks. All venues providing self-serve kiosks will hopefully follow McDonald’s lead in addressing customers with vision capabilities. For […]

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The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit. In its second year, the Self-Service Innovation Summit recognizes the products, organizations and individuals that play important roles in improving the self service experience worldwide. This year, the Summit will present five Self-Service Innovation Awards […]

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The explosion of e-commerce since the start of the pandemic has sent retailers scrambling to expand points of sale, including self-order kiosks, mobile order-and-pay, curbside pickup, pickup lockers and home delivery. Integrating new and existing POS assets can be challenging, but regardless of a company’s existing POS infrastructure, management needs a road map to identify […]

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Jason Carrigan, vice president of marketing and digital technology at Focus Brands and Minh Le, chief Information officer at Checkers & Rally’s, will discuss “Is Tech Weighing You Down?” as part of #QSRNext, a Nov. 9 virtual summit hosted by QSRWeb.com and Leasecake. Online ordering is more important than ever, as off-premise operations continue to […]

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Consumers no longer shun the thought of going to a vending machine for a meal, thanks to improved food vending technology. In addition, The COVID-19 pandemic pushed a number of foodservice brands to develop vending concepts that have proven successful. Looking to benefit from this new opportunity? Hear from a panel of experts who have […]

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Ariane Panter, senior director of global diversity, equity and inclusion strategy and corporate function support at McDonald’s, will discuss diversity, inclusion and equity at the virtual #QSRNext event, sponsored by Leasecake, on Nov. 9. Recruitment and retention are hot-button topics in the restaurant industry, so, too, are diversity, inclusion and equity. Diversity should be an […]

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