Regina DeMars, director of content marketing and social media strategy at FNBO, delivered a keynote session about content strategies that work at the Bank Customer Experience Summit. Content is king. But it’s one thing to say it, it’s another to treat it like a king. Banks in particular are working at developing content strategies that […]
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The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking. The winners of the 2024 Bank Customer Experience Awards were announced at the Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept. 9 to 11. This year’s winners delivered innovative experiences that transformed the branch experience […]
Regina DeMars at First National Bank of Omaha and this year’s keynote speaker for the Bank Customer Experience Summit, shared how banks can develop content that works. Content is king. But how should content rule? In order to properly serve customers, banks need a solid content strategy that both retains current customers and brings in […]
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics. The ICX Summit, which kicks off Sept. 9-11 in Charlotte, North Carolina, is celebrating its eighth year with notable names as keynotes and panelists on a wide range of retail customer […]
The Bank Customer Experience Summit 2024’s first early bird deadline is coming up on May 3rd. The Bank Customer Experience Summit is coming up this September 9 to 11 in Charlotte, North Carolina, and will offer a unique opportunity to learn about innovative customer experience efforts in banking and more. The event will be co-located […]
The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software. Five financial institution participants will be selected to receive a free pass to the upcoming Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept. 9-11. The event […]
Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to provide insights and guidance for the upcoming jointly held Interactive Customer Experience Summit and Bank Customer Experience Summit from […]
The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina. Leading customer experience innovators were honored Tuesday at the 2023 Elevate Awards presentation during the Interactive Customer Experience Summit in Charlotte, North Carolina. Presenting the five awards were Alicia Lavay, executive director at the ICX Association, […]
Bank of America, Citizens Bank and America’s Credit Union all earned awards at the annual BCX Awards. One of the main events at the Bank Customer Experience Summit is the BCX Awards, which honor innovators in customer experience technology and tools in the space. This year was no exception, as the event was jointly held […]
This September’s Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a statement from event organizer Cherryh Cansler. “The tours are a great way for our attendees to see some of the latest CX technologies in use,” Cansler, who serves as VP, events, for ICXA parent company Networld […]
