Networld Media Group, producer of the  Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit, has announced plans to co-locate the two conferences in 2019. They will be held on June 4-6 at the Omni Frisco Hotel in the Dallas-Fort Worth area. “Both of these events are targeted to brands that want to […]

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The fast casual industry is known for innovating everything from menus and the customer experience to decor and ambiance. The rest of the restaurant industry looks to fast casuals to see the latest and greatest, and those unique innovations often come from smaller, emerging brands. And it’s one reason FastCasual decided to recognize up-and-coming concepts […]

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One only has to peruse the menu at Smokes Poutinerie to understand the passion behind the 150-location fast casual brand. Or they could simply meet founder Ryan Smolkin who is not hard to miss when he’s out spreading the word about his 9-year-old franchise cropping up at incredible speed from Canada to Hollywood to Tampa. […]

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Brands like Chipotle and Jersey Mike’s resonate well with customers for a variety of reasons, but one thing they share is a passion for training and seeking out topnotch employees. After all, happy, well-trained team members provide better customer experience, which — of course — is imperative to increasing profits. Having the desire to provide […]

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Take three unique start-up restaurant concepts, add in four passionate leaders, and top it off with three industry insiders serving as advisers, and you have the recipe for this year’s Perfect Pitch — the annual contest we host during each Fast Casual Executive Summit to reveal three of the industry’s hottest new brands. This year’s Summit […]

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Well-executed marketing campaigns are critical to how customers experience any brand, and the first step is to simplify the process. Step 2 is to deliver localized menu pricing, unique product offerings and franchise customization. Thirdly, brands must be flexible enough to roll out timely marketing campaigns, nimble enough to respond to competitor moves and sophisticated […]

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Steering the ship of a thriving franchising business is quite a challenge, but Matthew Kirby has prevailed more than once. The entrepreneur, who created Mongolian Barbecue U.K. and co-founded BD’s Mongolian BBQ in the 1990s in the U.S., applied a bit of innovation to those Asian stir-fry brands in 2008, and came up with Chozen […]

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From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year’s Elevate Awards dinner party. The Association’s annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using […]

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Franchises are growing at a staggering pace around the world with the IFA predicting that they’ll increase nearly 2 percent this year to hit 759,000. Franchise employment will also grow 3.7 percent, continuing to outpace the rest of the economy. That’s great news for restaurant owners hoping to scale their businesses, but just because franchising […]

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FastCasual’s editorial team has released its annual list of the industry’s most significant brands, awarding Freshii the No.1 spot. The 2018 Fast Casual Top 100 Movers & Shakers publication is now available for free download, and comes on the heels of last night’s awards gala that recognized the winners. This year’s list included 75 brands in […]

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