Chicago-based Wow Bao has topped the 2022 list of Fast Casual Top 100 Movers & Shakers, making history as the first brand to ever win the honor twice. It was also the 2019 winner. “This list is all about innovation and leadership, and the judges were impressed by the business model developed by CEO Geoff Alexander, which took […]

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The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer Experience Summit being held June 1-3 in Columbus, OH. The Interactive Customer Experience Association hosts the Elevate Awards each year. Members of the association, along with other customer experience professionals and […]

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Wow Bao CEO Geoff Alexander kicked off the Restaurant Franchising and Innovation Summit in Nashville, Tennessee, being held March 30 through April 1, with a keynote titled “Bootstrapping Your Brand to the Big Time.” Growth doesn’t have to mean throwing up restaurants as fast as a brand can. There are other ways to grow, namely […]

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A few hundred restaurant leaders are gathering in Nashville next month at the Restaurant Franchising and Innovation Summit, where they will participate in Casino Night and Auction in benefit of Children of Restaurant Employees. The final early bird discount for the Summit ends Friday. One of my favorite parts of the Restaurant Franchising and Innovation Summit is […]

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Little Caesars, Qdoba, Juice It Uup and Topper’s Craft VIPs will reveal how they have automated the franchisee process. Vetting, onboarding, training and tracking franchisee progress are imperative to running a successful brand, but they are also expensive and time-consuming. What if there were ways to cut both the costs and the labor associated with […]

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The word “chaotic” may sum up the past year for the restaurant industry, but the most successful leaders have leaned into the chaos, creating a path forward. And four of them will share those experiences during the closing keynote at the annual Restaurant Franchising and Innovation Summit, March 30-April 1 in Nashville. The session, moderated by […]

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The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. Nominations are now being accepted. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the […]

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As part of the 2022 FastCasual Top 100 Movers & Shakers list, FastCasual and Steritech, a provider of food safety assessments, will honor two runners up and one ultimate winner with their fourth annual Excellence in Food Safety Award. Panda Express took home last year’s top award, which recognizes fast casual brands that demonstrate a strong […]

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Fazoli’s and FAT Brands made headlines last month when their CEOs Carl Howard and Andy Widerhorn, respectively, announced that FAT Brands was acquiring the 220-unit fast casualItalian brand for $130 million. The men will reveal the strategy behind that deal during the keynote address at the Restaurant Franchising and Innovation Summit, March 30-April 1, in Nashville. They’ll also discuss […]

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