ICXA honored Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio. Restaurants leveraging state-of-the-art customer experience technology grabbed several honors during the Elevate Awards presentation at the Interactive Customer Experience Association Summit Wednesday at the Hilton Columbus at Easton in Columbus, Ohio. Presenting the awards were Morgan Petty, ICXA executive director, […]
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The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer Experience Summit being held June 1-3 in Columbus, OH. The Interactive Customer Experience Association hosts the Elevate Awards each year. Members of the association, along with other customer experience professionals and […]
Wow Bao CEO Geoff Alexander kicked off the Restaurant Franchising and Innovation Summit in Nashville, Tennessee, being held March 30 through April 1, with a keynote titled “Bootstrapping Your Brand to the Big Time.” Growth doesn’t have to mean throwing up restaurants as fast as a brand can. There are other ways to grow, namely […]
A few hundred restaurant leaders are gathering in Nashville next month at the Restaurant Franchising and Innovation Summit, where they will participate in Casino Night and Auction in benefit of Children of Restaurant Employees. The final early bird discount for the Summit ends Friday. One of my favorite parts of the Restaurant Franchising and Innovation Summit is […]
Little Caesars, Qdoba, Juice It Uup and Topper’s Craft VIPs will reveal how they have automated the franchisee process. Vetting, onboarding, training and tracking franchisee progress are imperative to running a successful brand, but they are also expensive and time-consuming. What if there were ways to cut both the costs and the labor associated with […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. Nominations are now being accepted. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the […]
January is a time for goal setting and self-reflection, but it’s also the first step in a long process of building our annual Fast Casual Top 100 Movers & Shakers. For nearly 20 years, we’ve been honoring the industry’s most innovative, creative and successful concepts, and this year will be no different. How it works Brands […]
Fazoli’s and FAT Brands made headlines last month when their CEOs Carl Howard and Andy Widerhorn, respectively, announced that FAT Brands was acquiring the 220-unit fast casualItalian brand for $130 million. The men will reveal the strategy behind that deal during the keynote address at the Restaurant Franchising and Innovation Summit, March 30-April 1, in Nashville. They’ll also discuss […]
If you missed# QSRNext, you missed some great insight from some of the world’s leading brands. The one-day event hosted by QSRWeb and Leasecake covered topics ranging from diversity and inclusion to ghost kitchens and growth. But you can still listen to the interviews by registering here. It’s free for restaurant operators. In his keynote address, […]
#QSRNext, a virtual talk show hosted by QSRWeb and Leasecake, is going live Nov. 9 but will kick off with a pre-show countdown featuring a “QSR State of the Industry” delivered by Victor Fernandez, VP of Insights & Knowledge at Black Box Intelligence. In an interview with the show’s host, Cherryh Cansler, Fernandez will reveal […]
