South Carolina-based Groucho’s Deli, which was founded in 1941 and is still family-owned, is the winner of FastCasual’s inaugural Excellence in Guest Experience award. The award was presented in partnership with Ovation, a restaurant guest feedback platform Zack Oates, founder of Ovation, presented the award Sunday night during the Fast Casual Top 100 Movers & Shakers […]

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As part of its commitment to spotlighting up-and-coming fast casual brands, FastCasual is hosting its ninth annual Perfect Pitch contest Oct. 8 and is accepting nominations until June 30, said FastCasual Editor Cherryh Cansler. (Nominate your brand here.) “We’ll choose five brands to pitch their concepts to potential investors and franchisees during our annual Fast […]

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Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors. It’s no surprise that the entertainment industry has taken […]

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The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit. The Interactive Customer Experience Summit will celebrate its seventh year at this year’s event taking place Sept. 11-13 in Charlotte, North Carolina. The summit brings together B2C brands to learn from industry leaders, network […]

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The Top 100 list recognizes 25 executives and 75 brands in a variety of categories, including Top Menu Innovators, Top Tech Innovators, Top Growth Brands, Top Emerging Brands and Top Executives. Five brands and one executive led Pizza Marketplace’s first list of Top 100 Movers & Shakers, revealed Tuesday during an awards dinner party in Las Vegas. […]

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In a keynote address at the Restaurant Franchising and Innovation Summit, three restaurant execs discuss launching Buena Onda, which now has five locations. Seven more locations have been sold. Strategic partnerships between restaurant brands and hospitality groups can result in success. That’s the thought process behind the keynote address at the Restaurant Franchising and Innovation Summit in […]

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Seattle-based Dué Cucina, a fast casual Italian brand that competed in the 2019 Perfect Pitch at the Fast Casual Executive Summit, has landed a $2.5 million investment from Mac Haik Restaurant Group, a Houston-based restaurant investment company, according to a company press release. The funding, which allows Dué Cucina to open three locations in Texas within the next […]

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Attendees will become mini experts in all-things NFT, digital innovation, fixing the labor shortages and meeting food insecurity needs. Speakers include Blaine Hurst, former Panera CEO, and Bryce Fluellen, executive director of Everytable. What if you could become a mini expert in all-things NFT, digital innovation, fixing the labor shortage and meeting food insecurity needs? […]

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Big Chicken’s Sam Stanovich, Dog Haus’ CJ Ramirez and Ovation CEO Zack Oates will help attendees evaluate their customer experiences and provide dozens of strategies to improve them, during the Restaurant Franchising and Innovation Summit, March 20-22 in Coral Gables, Florida. Early bird pricing ends Feb. 10. For hundreds of years the restaurant guest experience […]

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