Customers are high-maintenance these days; they expect affordable, yet high-quality food and super quick service in an upscale, trendy environment. Easier said than done, which is why several panels at this year’s Restaurant Franchising and Innovation Summit, March 11-13 in Louisville, will focus on those topics. “Customers want it all, and brands hoping to compete […]

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Louisville-based Networld Media Group will hold its fourth annual Restaurant Franchising & Innovation Summit at the Omni Louisville Hotel on March 11-13. Networld is the publisher of several online news and information sites covering various segments of the restaurant industry, including FastCasual.com, QSRweb.com, PizzaMarketplace.com and FoodTruckOperator.com. Networld launched the Restaurant Franchising & Innovation Summit in 2016 […]

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The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate Awards. The awards honor the individuals and organizations that are pacesetters in using technology to elevate the customer experience. 2018 Elevate Award winners included: • ZIVELO — Best ICX Deployment: Restaurant • Reflect Systems — Best ICX Deployment: Retail • Under Armour — […]

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To celebrate its fifth anniversary of “The Perfect Pitch,” the  Fast Casual Executive Summit is doubling the number of brands that will pitch their concepts to potential investors and franchisees during the annual Summit, Oct. 13-15, in Austin. “This year’s winner will take home a $5,000 cash prize,” said FastCasual Editor Cherryh Cansler, who describes […]

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Networld Media Group, producer of the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit, has announced plans to co-locate the two conferences in 2019. They will be held on June 4-6 at the Omni Frisco Hotel in the Dallas-Fort Worth area. “Both of these events are targeted to brands that want to elevate […]

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One only has to peruse the menu at Smokes Poutinerie to understand the passion behind the 150-location fast casual brand. Or they could simply meet founder Ryan Smolkin who is not hard to miss when he’s out spreading the word about his 9-year-old franchise cropping up at incredible speed from Canada to Hollywood to Tampa. […]

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Brands like Chipotle and Jersey Mike’s resonate well with customers for a variety of reasons, but one thing they share is a passion for training and seeking out topnotch employees. After all, happy, well-trained team members provide better customer experience, which — of course — is imperative to increasing profits. Having the desire to provide […]

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Take three unique start-up restaurant concepts, add in four passionate leaders, and top it off with three industry insiders serving as advisers, and you have the recipe for this year’s Perfect Pitch — the annual contest we host during each Fast Casual Executive Summit to reveal three of the industry’s hottest new brands. This year’s Summit […]

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Well-executed marketing campaigns are critical to how customers experience any brand, and the first step is to simplify the process. Step 2 is to deliver localized menu pricing, unique product offerings and franchise customization. Thirdly, brands must be flexible enough to roll out timely marketing campaigns, nimble enough to respond to competitor moves and sophisticated […]

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Steering the ship of a thriving franchising business is quite a challenge, but Matthew Kirby has prevailed more than once. The entrepreneur, who created Mongolian Barbecue U.K. and co-founded BD’s Mongolian BBQ in the 1990s in the U.S., applied a bit of innovation to those Asian stir-fry brands in 2008, and came up with Chozen […]

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