The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The future of robots in the kitchen, controlling the supply chain, knowing when, where and how to grow and exploring industry trends are just a few topics restaurant executives from around the world will discuss at the Restaurant Franchising & Innovation Summit, being held 18-20 July in London. “Our agenda is packed full of c-level […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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Networld Media Group, publisher of restaurant industry news sites FastCasual.com, QSRweb.com and PizzaMarketplace.com, announced the launch of its newest web property, FoodTruckOperator.com. The site launched on April 1. The new site covers the business management needs of the growing food truck industry. Geared toward owners and operators, story topics include industry trends and news as […]

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Although serving healthy, high-quality cuisine in a fast-food setting is table stakes these days at most fast casual concepts, it was a pretty risky way to do business in 2004, when John Vincent and Henry Dimbleby launched LEON, a quick-service brand based in the U.K. “We were working long hours and eating fast food, which […]

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The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit. The annual event, taking place June 5-7 in Dallas, draws highly-respected speakers and a robust audience hungry […]

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Franchising is one of the fastest ways to grow a restaurant brand, but it’s no easy task. To help operators avoid common pitfalls and to learn about the new technology now available to help restaurateurs succeed, Networld Media Group is hosting two events focusing on franchise growth and innovation. The Restaurant Franchising & Innovation Summit […]

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Customers are well-informed and more demanding than ever, which is why so many brands rely on a variety of technologies to meet their needs. Moe’s Southwest Grill is no exception. “(Guests) want (food) clean, customized and convenient without sacrificing an experience that they value over just the food,” said Bruce Schroder, president of Moe’s Southwest […]

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Today's most successful restaurant brands are venturing beyond their home countries. In fact, the trend is so hot that food service franchises took 19 spots on Entrepreneur's 2016 list of Top 50 global franchises, which is one reason the Restaurant Franchising & Innovation Summit is making its European debut, July 18-20, 2017 at London's Grange City Hotel. [...]

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Which Wich Superior Sandwiches founder Jeff Sinelli will headline the annual Restaurant Franchising & Innovation Summit, March 28–30, 2017, in Dallas. The chief vibe officer of the 500-unit chain best known for its customizable sandwiches, creative ordering system and personalized sandwich bag, will discuss his take on entrepreneurship and taking risks. "Jeff will share with [...]

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