The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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The Interactive Customer Experience (ICX) Association today launched a new website redesign and new logo aimed at better reflecting the Association’s focus and growth. The new website unveils a new color scheme and a new logo for the Association, both more closely aligned with the branding of the partnered ICX Summit. “We wanted to create a […]

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The Interactive Customer Experience (ICX) Association each year works to honor the individuals and organizations setting the pace in using technology to elevate the customer experience with its annual Elevate Awards. The awards, handed out at the Association’s annual ICX Summit in Dallas, recognize excellence in ICX content at the point of wait and point of sale, […]

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The Interactive Customer Experience Association has released a new customer experience database and map that shows where the best in-venue experiences are located around the globe. “Probably the No. 1 thing our end-user members have been asking for is a compendium of great customer experience examples,” said Christopher Hall, the managing director of the Association. […]

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The ICX Association kicks off its ICX Symposium series in Atlanta on October 27 and 28 with an event titled, Inflection Point: The Future Tech of Customer Experience. The symposium, which takes place at the Westin Atlanta Airport Hotel, explores the impact of next generation computing technology, which will equip B2C brands with the means […]

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On Monday evening, the Interactive Customer Experience (ICX) Association handed out their 2015 ICX Association Excellence Awards to 14 winners in the categories of digital signage, kiosk & self-service and mobile, as applied across many vertical markets. The awards, judged by a panel of 24 industry experts, recognize achievement in the use of technology to […]

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Networld Media Group today announces the launch of the Interactive Customer Experience Association (ICXA), which will promote and accelerate the convergence of customer experience technologies and disciplines across all consumer channels. “The need for ICXA reflects a rising emphasis among brands to create superior customer experiences through multiple technologies,” said Networld Media Group’s CEO, Tom […]

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Networld Media Group, online publishers of B2B websites covering the ATM, digital signage, self-service kiosk, mobile payments, restaurant and retail industries, has announced the appointment of David Drain as senior vice president of events. Drain formerly served as executive director of the Digital Screenmedia Association (DSA), a not-for-profit trade association client of the company. Networld […]

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