The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit. The annual event, taking place June 5-7 in Dallas, draws highly-respected speakers and a robust audience hungry […]

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Pity the poor retailer: Just when they adapt to one disruptive technology, another comes forward to make them rethink their tactics yet again. The most recent paradigm-shifter is the mobile application, and many retail executives still struggle to understand how to incorporate them into their user experience—or whether they should even bother. The questions are […]

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With a slogan of “Think Mobile First,” Networld Media Group properties MobilePaymentsToday.com and RetailCustomerExperience.com will join forces to convene the fourth annual customer experience gathering. This year, the CONNECT 2014 Mobile Innovation Summit takes place August 18-20 at the Sofitel Chicago Water Tower near North Michigan Avenue, the famed “Magnificent Mile” of shopping and dining […]

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RetailCustomerExperience.com has launched its second edition of The Best Retail Customer Experience report just as retailers gear up for the holiday season. RetailCustomerExperience.com is an online news and information provider that helps retailers understand what tools are available and how to use them in order to improve their bottom line by differentiating and improving their […]

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Lou Carbone, the man who coined the term “customer experience” and is hailed as the father of the experience movement, will deliver a keynote address at this year’s Retail Customer Experience Executive Summit. Carbone’s 1994 article, “Engineering Customer Experiences,” published in Marketing Management magazine, is seen as the beginning of the customer experience discipline. He […]

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