David Kepron, Vice President of Global Design Strategies for Marriott International, will share his insights on the pervasiveness of digital media and how its integration to consumers’ lives is influencing the structure of their brains as well as the physical environment. Kepron will be the closing keynote speaker at the upcoming CONNECT: The Mobile CX […]

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As the retail and restaurant sectors continues to change, now is a good time for companies to further explore areas that might help them with their bottom lines. The fourth annual CONNECT: The Mobile CX Summit, presented by Networld Media Group, will take place Aug. 21-23 at the Sofitel Philadelphia, right in the heart of […]

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The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit. The annual event, taking place June 5-7 in Dallas, draws highly-respected speakers and a robust audience hungry […]

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Pity the poor retailer: Just when they adapt to one disruptive technology, another comes forward to make them rethink their tactics yet again. The most recent paradigm-shifter is the mobile application, and many retail executives still struggle to understand how to incorporate them into their user experience—or whether they should even bother. The questions are […]

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With a slogan of “Think Mobile First,” Networld Media Group properties MobilePaymentsToday.com and RetailCustomerExperience.com will join forces to convene the fourth annual customer experience gathering. This year, the CONNECT 2014 Mobile Innovation Summit takes place August 18-20 at the Sofitel Chicago Water Tower near North Michigan Avenue, the famed “Magnificent Mile” of shopping and dining […]

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RetailCustomerExperience.com has launched its second edition of The Best Retail Customer Experience report just as retailers gear up for the holiday season. RetailCustomerExperience.com is an online news and information provider that helps retailers understand what tools are available and how to use them in order to improve their bottom line by differentiating and improving their […]

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