To paraphrase economist Rudi Dornbusch in a 1997 interview on the PBS show, Frontline, “[Change] takes a much longer time coming than you think, and then it happens much faster than you would have thought.” That’s an observation that will resonate with countless banking executives today who are feeling pressure to compete with financial startups […]

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The first annual Kiosk Innovation of the Year Award was presented to Frank Olea, CEO of Olea Kiosks, during an awards ceremony at the ICX Summit. Olea Kiosks won the award for its Verona Healthcare Kiosk. The ICX Summit is an annual conference devoted to showcasing the innovative ways technology can be used to create transcendent customer […]

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The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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In the past year, financial institutions and technology providers have invested more than $1 billion in blockchain technology, a distributed ledger data structure that promises to transform financial services, among many other industries. The technology offers application in sectors that include health care, government, supply chain and transportation, telecommunications, utilities, and more. “The popularity of […]

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The Interactive Customer Experience (ICX) Association today launched a new website redesign and new logo aimed at better reflecting the Association’s focus and growth. The new website unveils a new color scheme and a new logo for the Association, both more closely aligned with the branding of the partnered ICX Summit. “We wanted to create a […]

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The report “Digital Signage In Retail 101” is now available as a free download from DigitalSignagetoday.com. Sponsored by digital signage hardware and software solutions provider Mvix, the report details how digital signage is affecting all aspects of the retail environment, including wayfinding, point of decision, point of purchase, branding/ambiance and customer experience. “Digital signage is […]

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