Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago. The Best in Bank Customer Experience Awards recognize innovative, consumer-focused financial institutions and fintech providers whose branch […]

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From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year’s Elevate Awards dinner party. The Association’s annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using […]

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Taco Bell is renowned for its innovative culinary fare but it’s also a powerhouse when it comes to digital transformation and delivering on customer expectations. The Mexican-inspired quick-service restaurant, which operates 7,000 locations under the Yum! Brands umbrella, was one of the first QSR brands to launch a mobile ordering and payment app and digital […]

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The Amazons, Starbucks and Ubers of the world have completely re-imagined what it means to provide an optimal digital shopping experience. And the likes of Walmart, Target and others continue to add elements of e-commerce into their physical stores. As a result of these changes, consumers now expect the same kinds of experiences with all […]

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Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what works and challenges in various consumer environments can prove invaluable to delivering what a consumer wants, expects and increasingly demands. Carnival Corp. is among those leading the charge […]

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To paraphrase economist Rudi Dornbusch in a 1997 interview on the PBS show, Frontline, “[Change] takes a much longer time coming than you think, and then it happens much faster than you would have thought.” That’s an observation that will resonate with countless banking executives today who are feeling pressure to compete with financial startups […]

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The first annual Kiosk Innovation of the Year Award was presented to Frank Olea, CEO of Olea Kiosks, during an awards ceremony at the ICX Summit. Olea Kiosks won the award for its Verona Healthcare Kiosk. The ICX Summit is an annual conference devoted to showcasing the innovative ways technology can be used to create transcendent customer […]

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The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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In the past year, financial institutions and technology providers have invested more than $1 billion in blockchain technology, a distributed ledger data structure that promises to transform financial services, among many other industries. The technology offers application in sectors that include health care, government, supply chain and transportation, telecommunications, utilities, and more. “The popularity of […]

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