Executives from KFC, Papa John’s, Long John Silver’s and Texas Roadhouse joined more than 250 restaurant industry leaders last week at the Omni Hotel in downtown Louisville for the 2018 Restaurant Franchising & Innovation Summit. The Summit, produced by Louisville-based Networld Media Group, was making its first stop in Louisville after two years in Dallas. […]

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Sales of the UK’s top 100 restaurant groups declined by 64 percent over the past year, according to a report from UHY Hacker Young, but execs from around the world will tackle those failures during the second annual Restaurant Franchising and Innovation Summit, 16-18 July in London. “The Summit features panels, keynotes and discussions with some of […]

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As much as mobile devices such as smartphones, tablets and wearables have changed consumers’ lives for the better, the technology also has caused angst for retailers worldwide. If you’re confused by that statement, your company might be one of the many still lagging behind when it comes to providing what some consumers believe is vital […]

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Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what works and challenges in various consumer environments can prove invaluable to delivering what a consumer wants, expects and increasingly demands. Carnival Corp. is among those leading the charge […]

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Learning about innovation while networking is — of course — the main perk of attending the Restaurant Franchising and Innovation Summit. But the benefits don’t stop there. The Summit, April 9-11 in Louisville, is fast approaching—here are five reasons you should attend. 1. You’ll be inspired The Summit isn’t your standard boring trade show where your […]

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In 2005, while most of his peers were probably still throwing keggers, 23-year-old Matthew Corrin was launching a fast casual concept. His goal was to help people live healthier and longer lives by serving fast food that was convenient and affordable. Fast forward 13 years and Corrin’s small startup — Freshii — has grown to […]

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The first annual Kiosk Innovation of the Year Award was presented to Frank Olea, CEO of Olea Kiosks, during an awards ceremony at the ICX Summit. Olea Kiosks won the award for its Verona Healthcare Kiosk. The ICX Summit is an annual conference devoted to showcasing the innovative ways technology can be used to create transcendent customer […]

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The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly a dozen reasons to attend the upcoming ICX Summit. The annual event, taking place June 5-7 in Dallas, draws highly-respected speakers and a robust audience hungry […]

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