The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges. This spring marks three years from COVID-19 hitting hard in the U.S., shuttering retail stores and spurring retailers and brands full force into digital channel strategy. Yet while consumers are fully back […]
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Mark the date — Sept. 11-13, 2023 — to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving customer experience in the retail environment. The ICX Association’s annual official event, the Interactive Customer Experience Summit, presents a multitude of opportunities for brands, retailers and tech partners to network, […]
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors. It’s no surprise that the entertainment industry has taken […]
“Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.” — Bruce Barton. Elevate Awards winners will be announced and celebrated during a ceremony held September 11-13, 2023, in Charlotte, NC, at the seventh annual ICX Summit , the official event of the Interactive Customer Experience (ICX) Association. […]
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit. The Interactive Customer Experience Summit will celebrate its seventh year at this year’s event taking place Sept. 11-13 in Charlotte, North Carolina. The summit brings together B2C brands to learn from industry leaders, network […]
2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina. This year’s Bank Customer Experience Summit will be co-located with the Interactive Customer […]
The awards are an important part of the Self-Service Innovation Summit, which runs from Dec. 14-16 at The Diplomat Beach Resort in Hollywood, Florida. Businesses and individuals that use self-service technology have an opportunity to nominate innovations they consider to be game changers for the annual Self-Service Innovation Awards, to be presented at the third annual Self-Service […]
Networld Media Group President and Publisher Kathy Doyle has appointed Alicia Lavay to executive director of the company’s Interactive Customer Experience Association. Lavay is the former president and publisher of Vending Times and currently serves as the company’s brand director. As a seasoned executive and business owner, Lavay brings more than 35 years of strong […]
Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio. Attending NBA games in the 21st Century is more […]
Do you know of an innovative solution or experience in the financial industry space that you think the world should know about? Then, you should submit a nomination for the Bank Customer Experience Summit Awards, but you need to do it fast, as submissions close June 10. Do you know of an innovative solution or […]
