South Carolina-based Groucho’s Deli, which was founded in 1941 and is still family-owned, is the winner of FastCasual’s inaugural Excellence in Guest Experience award. The award was presented in partnership with Ovation, a restaurant guest feedback platform
Zack Oates, founder of Ovation, presented the award Sunday night during the Fast Casual Top 100 Movers & Shakers gala, stating Groucho’s Deli was not only committed to an industry-leading response rate of win-back opportunities but was also solving the root cause of any trending issue.
“They truly care about creating a great guest experience at every level,” Oates said.
“We embrace technology as a catalyst for our guest experience,” Groucho’s President Deric Rosenbaum said in an acceptance video shown during the gala. “That’s why we partner with Ovation, Marqii and Bikky and others to streamline ordering, improve communication with our guests and enhance the overall operations.”
Dave’s Hot Chicken took the top spot on this year’s list of Fast Casual Top 100 Movers & Shakers. Click here to read the full list of the Top 75 brands and 25 executives.
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Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the tech, banking, retail, and food service industries. Online business sites include ATMmarketplace.com, AutomationandSelfService.com, DigitalSignageToday.com, FastCasual.com, KioskMarketplace.com, FoodTruckOperator.com, QSRweb.com, PizzaMarketplace.com, RetailCustomerExperience.com, VendingTimes.com and BiblicalLeadership.com. Annual events include the Fast Casual Executive Summit, the Restaurant Franchising & Innovation Summit, the Bank Customer Experience Summit (BCX), the Interactive Customer Experience Summit (ICX) and the Self-Service Innovation Summit. Annual executive events also include The Fast Casual Top 100 and Pizza Top 100 Award Galas.