From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year’s Elevate Awards dinner party. The Association’s annual Elevate Awards recognize and honor the individuals and organizations setting the pace in using […]

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Networld Media Group, publishers of ATM Marketplace and Mobile Payments Today, handed out seven awards during a gala banquet, sponsored by Cineplex Digital Media, last night. The awards ceremony was held in conjunction with the Bank Customer Experience (BCX) Summit at the Sofitel Chicago Magnificent Mile. The Best in Bank Customer Experience Awards honor innovative, consumer-focused […]

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To paraphrase economist Rudi Dornbusch in a 1997 interview on the PBS show, Frontline, “[Change] takes a much longer time coming than you think, and then it happens much faster than you would have thought.” That’s an observation that will resonate with countless banking executives today who are feeling pressure to compete with financial startups […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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Networld Media Group is accepting nominations for its first annual awards presentation in conjunction with the ATM & Mobile Innovation Summit, which is to be held on Sept. 9-11 at the Capital Hilton in Washington, DC. The three award categories are: Most Innovative Financial Institution Most Innovative ATM Technology Most Innovative Mobile Technology Judges for […]

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