The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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Networld Media Group is accepting nominations for its first annual awards presentation in conjunction with the ATM & Mobile Innovation Summit, which is to be held on Sept. 9-11 at the Capital Hilton in Washington, DC. The three award categories are: Most Innovative Financial Institution Most Innovative ATM Technology Most Innovative Mobile Technology Judges for […]

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Massive data breaches, such as the one that struck Target last December, have many in the payments industry talking about what additional security measures merchants, financial institutions and transaction processors must take to protect consumers’ personal data, including credit and debit card accounts. That discussion will be the focus of a general session at the […]

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