To paraphrase economist Rudi Dornbusch in a 1997 interview on the PBS show, Frontline, “[Change] takes a much longer time coming than you think, and then it happens much faster than you would have thought.” That’s an observation that will resonate with countless banking executives today who are feeling pressure to compete with financial startups […]

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David Kepron, Vice President of Global Design Strategies for Marriott International, will share his insights on the pervasiveness of digital media and how its integration to consumers’ lives is influencing the structure of their brains as well as the physical environment. Kepron will be the closing keynote speaker at the upcoming CONNECT: The Mobile CX […]

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As the retail and restaurant sectors continues to change, now is a good time for companies to further explore areas that might help them with their bottom lines. The fourth annual CONNECT: The Mobile CX Summit, presented by Networld Media Group, will take place Aug. 21-23 at the Sofitel Philadelphia, right in the heart of […]

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The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ headquarters and training facility. The Awards, judged by a panel of industry experts and journalists, were handed out in 10 categories ranging from best […]

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The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to Internet of Things, integration to measuring customer experience and return-on-investment. That latter focus will be the subject of a panel featuring Albert Vita, director, strategy and insights for The Home Depot. The session, […]

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