Networld Media Group is now accepting entries for the annual Bank Customer Experience Awards competition through June 14.

The Bank Customer Experience Awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience in four categories:

  • Best Branch Experience
  • Best ATM/Self-Service Experience
  • Best Mobile/Online Experience (financial institution)
  • Best Mobile/Online Experience (non-traditional FIs or fintech provider)

Judges, including the editors of ATM Marketplace and Mobile Payments Today, will weigh the merits of each entry on the basis of:

  • Innovation. Originality. Quality.
  • Usefulness.
  • Consumer experience.

Qualifying entries must represent fintech products, processes or services introduced between May 1, 2018, and May 1, 2019, either in a pilot deployment or as a full rollout.

Entrants must provide:

  • A brief (100 words, maximum) description of the consumer experience.
  • An explanation of attributes and capabilities that make the offering unique to the market.
  • A link to a website or video about the submitted technology or financial institution.

“The judges always look forward to reviewing each year’s entries,” said Suzanne Cluckey, senior editor of Networld Media Group publications ATM Marketplace and World of Money. “It’s great to see how financial institutions are seamlessly and strategically incorporating amazing new technologies into their retail product offerings.”

“The best of the best always seem to manage to come up with smart, creative new solutions that add value to their brand by making the banking experience easier, more convenient and, in some cases, I would actually say fun for the consumer. We’re excited to see what’s new this year!”

Winning entries will be selected and winners notified by July 15. Awards will be presented at a dinnr party on Sept. 24, at the 2019 Bank Customer Experience Summit, Sept. 23–25, at the Loews Chicago Hotel just one block away from the Magnificent Mile, the Chicago Riverwalk and Navy Pier.

All award winners will receive complimentary tickets to the Sept. 24 dinner. Winning financial institutions will additionally receive one complimentary registration for the full conference.

Entries will be accepted through Friday, June 14, 2019.

Enter the 2019 Bank Customer Experience Awards competition.

View the agenda for the 2019 Bank Customer Experience Summit.

Register for the 2019 Bank Customer Experience Summit, Sept. 23–25, at Loews Chicago Hotel.

About Networld Media Group

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) global media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include,,,,,,,,, and Networld event properties include the Fast Casual Executive Summit, CONNECT: The Mobile CX Summit, Interactive Customer Experience Summit, Bank Customer Experience Summit and the Restaurant Franchising & Innovation Summit. Networld also operates the ICX Association. BOOM! Creative, provides clients with digital creative, custom media and brand collateral. Its newest offering, World of Money, is a daily e-newsletter that provides a fun and informative look at the trends, technologies, and ideas shaping the future of money and payments.

Read the full press release