Self-service banking will be a major topic at the upcoming Bank Customer Experience Summit, being held in Chicago from Aug. 31 to Sept 1. In fact, an entire panel, entitled “Self-service Strategies for Success,” will address the technology in detail. Self-service banking will be a major topic at the upcoming Bank Customer Experience Summit, being held […]

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Financial institutions often ask whether they can get a good return on investment from branches. However, one key issue is that banks may not be measuring what is really important: return on customer experience. A panel, “The Importance of Measuring What Matters,” at the upcoming Bank Customer Experience Summit, tackles the issue head on. In […]

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The deadline to nominate an innovative banking solution for the Bank Customer Experience Summit Awards has been extended to June 17. The summit will take place in Chicago from Aug. 31 to Sept. 1. The awards segment will honor innovative solutions, financial institutions and innovators in the finance space. Categories include: Best branch experience. Best ATM/self-service [...]

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