While COVID unleashed a new wave of interest in self-service technology, many companies deployed additional customer touchpoints, a movement that continues post pandemic. As a result, many companies have experienced increased demand, and thus encountered insufficient supply chains for equipment, components, packaging and even software, issues that can impact pricing and ROI. Can a company […]
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Raghu Sagi, chief information officer at Inspire Brands, will offer an overview of the technology platforms that drive the guest experience across more than 32,000 restaurants during a keynote at the Self-Service Innovation Summit. Following are some excerpts from a recent interview. It’s no secret: Brands and retailers on the leading edge with technology weathered […]
Self-service equipment operators typically target two sets of customers — the end-user and the retailers or real estate owners that host the machines. But with digital screen advertising now available, operators also need to consider the brands they can promote. A panel during the Self-Service Innovation Summit, Dec. 14-16 in Hollywood, Florida, will discuss how digital […]
Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit Dec. 14-16 in Hollywood, Florida, offering her insights on the future. She offers an overview on those insights in this Q&A interview. Consumers nowadays are spoiled. The ease of communicating in real […]
The advancements in computer vision and IoT sensor technology coupled with Lidar is changing the way hotels, resorts and amusement centers are providing best-in-class customer delight. Businesses looking to profit from this frictionless commerce approach will have a chance to learn from a panel of experts how to drive footfall, reduce operating costs and improve […]
McDonald’s has played a pioneering role popularizing self-service kiosks and this past year the fast food giant is upping its game by introducing technology to help the blind or those with low vision to use its self-serve kiosks. All venues providing self-serve kiosks will hopefully follow McDonald’s lead in addressing customers with vision capabilities. For […]
The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit. In its second year, the Self-Service Innovation Summit recognizes the products, organizations and individuals that play important roles in improving the self service experience worldwide. This year, the Summit will present five Self-Service Innovation Awards […]
The explosion of e-commerce since the start of the pandemic has sent retailers scrambling to expand points of sale, including self-order kiosks, mobile order-and-pay, curbside pickup, pickup lockers and home delivery. Integrating new and existing POS assets can be challenging, but regardless of a company’s existing POS infrastructure, management needs a road map to identify […]
Consumers no longer shun the thought of going to a vending machine for a meal, thanks to improved food vending technology. In addition, The COVID-19 pandemic pushed a number of foodservice brands to develop vending concepts that have proven successful. Looking to benefit from this new opportunity? Hear from a panel of experts who have […]
The Self-Service Innovation Summit will be accessible virtually for industry members who are not able to physically attend the Summit Dec. 14-16 in Hollywood, Florida. This year’s Summit, at The Diplomat Beach Resort, will be the first “hybrid” Summit following last year’s inaugural SSIS, which was virtual. Networld Media Group, the event organizer, is offering the virtual […]
