Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, with many exhibits demonstrating customer experience advances discussed during the education sessions.
There was never a dull moment at the Self-Service Innovation Summit at The Diplomat Beach Resort in Hollywood, Florida.
In between education sessions, attendees found a wealth of self-service innovations in the exhibit area, many of which demonstrated the very customer experience advances discussed during the highly engaging sessions.
The first physical Summit following last year’s virtual inaugural event focusing on self-service innovation drew hundreds of attendees looking for the most up-to-date unattended checkout experiences designed to meet consumers wherever they might be.
Following are highlights from the exhibits in alphabetical order.
Automat Kitchen
Automat Kitchen modernizes the original Automat concept for today’s diners with a fully contactless and touchless process. Guests can order in advance on their phone or online, or at the location by scanning a QR code to connect to the menu and ordering system.
There are also kiosk screens at the location for placing orders. The guest receives a unique code via text to click on to unlock the cubby/locker when the order is ready. Order status is displayed on the screens above the cubbies when received and when ready, the cubby number.
CAV Solutions Ltd.
The Age Verifier from CAV Solutions Ltd. for unattended retail uses a facial recognition camera and a slot for inserting identification documents, enabling the software to match the two-dimensional document photo with the three-dimensional image captured by the camera.
The system can also check the user’s date of birth.
Estonia-based CAV Solutions Ltd. provides both the hardware and the software for the solution which allows convenience services operators to expand into age restricted sales.
CRS Inc.
CRS Inc., a provider of POS technology for unattended locations, presented information on its new partnership with Hisense, a kiosk hardware manufacturer.
The HS210R from Hisense is an Android self-service kiosk that can be configured as either a self-ordering system or a self-checkout system, featuring stands, a base, wall mount brackets or counter stands, product trays, scanners, EFT brackets, a printer and facial recognition cameras.
CRS’s portfolio also includes touch terminals, software, printers, cash drawers and peripherals, including coin dispensers, displays, scales, scanners and more.
DPL
DPL, a provider of managed wireless services, presented its Hercules Duo SIM modem for kiosks, a 4G LTE CAT-4, dual carrier including two SIMs and dual Ethernet for applications requiring faster speeds and higher throughput such as bitcoin ATMs, interactive teller machines and digital signage.
The two Ethernet ports provide multi-service support for auxiliary devices like video toppers or configure for WAN failover.
ExpressCube
ExpressCube, a provider of parcel dimensioning technology, demonstrated its kiosk applications, which simplify dimensioning of parcel packages.
Accurate dimensioning and weighing is crucial since customers cannot be billed for incorrectly metered rates.
Using statistics published from U.S. Postal studies of walk-in parcel post packages, the self-serve ExpressCube kiosk will dimension and weigh over 99.5% of incoming parcels.
Fastcorp
Fastcorp, a manufacturer of robotic vending solutions, presented information about its SAMI Robotic Storefront, a digital dispensing machine with a proprietary conveyor system and 24-inch touchscreen that provides content for advertising, promotions and videos.
Features include vend sensor dispensing, cellular or LAN connectivity, double latching locks, steel and aluminum construction and versatile payment options, including credit, debit, chip, tap, Apple Pay and Nayax.
Ginko Systems LLC
Ginko Systems LLC presented a prototype kiosk that uses software for self storage applications that integrates with property management software.
Features include enabling virtual meetings with managers, kiosk based renting, face-to-face customer support and contactless service.
Peripherals include a color touchscreen, printer, lock dispenser capacity, credit card reader, ACH acceptor, bill acceptor, VOIP phone, digital camera, digital signature capture, digital camera, speakers, driver’s license scanner and an onscreen keyboard.
Honeywell
Honeywell presented the company’s fixed vision OEM hardware and software solutions, including scan engines, scan modules and decoding boards for self-serve kiosks.
The company’s two-dimensional imagers omnidirectionally read QR codes.
The compact imager module provides a self-contained 1D and 2D barcode scanning solution, featuring an all-in-one, easy-to-mount design that simplifies integration into fixed mount enclosures.
Holo Industries LLC
Holo Industries LLC, a provider of holographic touch technology, showcased its touchless, germ-free user interface, a proprietary solution consisting of holographic plates, sensors and Holo Industries’ software and hardware components.
The technology enables users to safely touch, pinch, scroll and spin any image — even sign their name — effortlessly in midair.
The static holographic image or video is clear and precise, and the user interface provides 50-millisecond response time with zero latency.
Invenda
Invenda, a manufacturer of automated retail technology, demonstrated its ecosystem of hardware, software and services, including vending machines, kiosks, smart coolers, digital signage and more.
The company’s IoT solutions are designed to personalize the guest experience while enabling remote machine management, resulting in operational flexibility.
MicroTouch
MicroTouch, a manufacturer of touch solutions, exhibited the Advantage Floor model from Frank Mayer and Associates Inc., featuring a 22-inch touchscreen and an all-in-one, standalone payment module.
The unit also offers Android and Windows PC options, an optional barcode scanner, a thermal receipt printer and optional assistive technology. The kiosk also meets Americans with Disabilities Act guidelines.
MTI
MTI, a provider of asset protection, smart locks, tablet solutions and related services, demonstrated its design and production capabilities in addition to its technical services.
Through its MTI Connect retail IoT platform, MTI can monitor display health, planogram compliance and other metrics remotely across multiple locations.
Nayax
Nayax, a provider of an IoT platform for unattended payments, presented its Nova Market, a customizable checkout solution that allows customers to examine products and read nutrition information before making a selection.
The solution reduces the customer’s wait time, can sell more items per transaction, builds and edits product catalogs, offers reports from Nayax based POS, and accepts cashless payments, including EMV, Google Pay, Apple Pay and more.
The system leverages omnichannel marketing tools powered by Nayax and drives repeat sales with the Monyx consumer engagement and loyalty programs.
Neonode Inc.
Neonode Inc., a provider of optical sensing solutions for contactless touch, touch, gesture control and in-cabin monitoring, demonstrated touch sensor modules that can make any surface contactless.
The touch sensor modules can mount a sensing field parallel to an existing control panel or touchscreen, or make a projected holographic image completely interactive.
The touch sensor modules are connected via USB, HID or 12C, and can be retrofitted or integrated into new designs.
The modules work with existing interfaces for instant plug and play, integrate with facial recognition and voice technologies, and are suitable for outdoor applications.
Nextep Systems
Nextep Systems, a kiosk manufacturer, presented its Foundation 8 self-order kiosk for restaurants that accepts credit card, cash and badge payments.
The kiosk allows customers to order with a phone number and receive notification by text.
The system can recognize individual guests and pull up their order histories by phone number or credit card. An upsell feature invites guests to add customized options, along with offering nutritional information.
The system is ADA compliant and includes options for low vision individuals.
NZ Technologies
NZ Technologies, a designer and manufacturer of touchless human-machine interfaces, presented the HoverTap touchless control, powered by sensor technologies that convert touch-based panels into a touch-free interface, providing three dimensional volumetric detection,and an enhanced user experience.
The technology has expanded to promote safety to the general public by reducing the number of physical touchpoints in public spaces to decrease the risk of infectious diseases.
OptConnect
OptConnect, winner of the Self-Service Innovation Award for the Innovation of the Year B2B, presented the neo2, an LTE Category 4 multi-carrier cellular router.
The neo2 offers dual carrier functionality for kiosks, vending machines, micro markets, digital signage and other applications that require high speed connectivity. Built in the same form factor as its predecessor router, the neo2 includes a second Ethernet port that connects two devices to a single router, enabling greater flexibility and double the connectivity power.
The unit comes with the full bundle of OptConnect’s managed solutions and services in addition to a lifetime license to Summit, OptConnect’s cloud-based monitoring platform.
Partner Tech
Partner Tech, a manufacturer of self-service equipment, demonstrated some of its restaurant kiosks. The Alfred AD-215/156 unit offers a 21.5- inch or 15.6-inch LCD in vertical or horizontal position.
The unit comes with a thermal printer, 2D barcode scanner and locked printer that prevents user interference. Options include an RFID reader, Wi-Fi, a payment bracket and an LED status light bar.
PopCom
PopCom, a provider of unattended retail hardware and software, presented its PopShop, a vending machine that combines the key benefits of an e-commerce website with those of a physical brick-and-mortar store.
The interactive kiosk allows e-commerce retailers to have a physical presence. It also allows retailers and brands to capture data about customer behavior and makes information about customer preferences readily available, in addition to capturing sales data and generating insight for lead generation.
Southco
Southco, a manufacturer of engineered access solutions, presented latches for pickup lockers.
The company’s portfolio includes intelligent locks in addition to mechanical ones.
Products include display mounts, compression latches, cam latches, locks and swing handles, panel fasteners, hinges, inject/eject mechanisms, handles and pulls, entry door locksets, captive screws and more.
The Perfect Shipping LLC
The Send Self-Service Shipping Kiosk from The Perfect Shipping LLC, winner of the Innovation of the Year (B2C) award, allows an organization to offer an on-site shipping service.
The user asks for a tablet or opens the Send app and enters their shipping information.
The software then sends a QR code to allow the user to send boxes or envelopes placed on the kiosk. By scanning the barcode against the camera, the user prompts delivery options to appear on the touchscreen. The user then pays with a credit card after selecting their options and receives a printed sticker to place on the box or envelope for sending.
Touch Dynamic
Touch Dynamic, a hardware provider of kiosks, all-in-one terminals, small form factor PCs, mobile POS tablets and touchscreen monitors, presented a range of offerings.
The Razor All-In-One features a 15.6-inch widescreen projected capacitive display, a 360-degree swivel base for customer facing technology, external input/output ports and optional peripherals: fingerprint reader, barcode scanner, rear display and wireless LAN.
UST
UST, a provider of digital transformation solutions, showcased its frictionless store technology, which uses artificial intelligence to enable individuals to shop a small format store in seconds by scanning in, shopping and walking out.
The exhibit included a coffee vending machine, a self-service kiosk and a smart fridge.
The technology enables people to seamlessly shop fresh, healthy items in the workplace.
Vendors Exchange International Inc.
Vendors Exchange International Inc., a provider of solutions to the convenience services industry, showcased its self-service kiosk for micro markets.
A vending operator can use their existing VMS system to manage the VE kiosk, which features a 15-8inch display with video screen to deter theft.
Temperature sensors can be added to coolers or freezers and monitored via email alerts.
Features also include item lockout if unsafe temperatures are reached and a shopping cart that allows guests to purchase multiple items in one transaction.
Ventus
Ventus, a Digi company and a provider of managed wireless services, presented its VRB842 4G LTE router with remote power reboot, enabling remote reboot of two devices independently, addressing IoT and M2M connected devices in remote locations where a power recycle can interrupt service.
An embedded 4G LTE router offers secure, reliable network connectivity managed via Ventus Genesis cloud based monitoring.
The VRB842 is shipped pre-configured for plug-and-play deployments, requiring no Internet connectivity.
Vispero/TPGi
Vispero, an assistive technology provider for the visually impaired, in partnership with TPGi, previously known as The Paciello Group, presented the JAWS kiosk which has been updated to meet the needs of an accessible kiosk deployment.
The updated JAWS kiosk includes locked down features for use in closed environments, multi-language/multi-voicer support and auto start JAWS upon insertion of audio device.
The updated JAWS kiosk also supports Storm Assistive Technology products – NavPad, NavBar and AudioNav – and is compatible with kiosk software.
Zebra
Zebra presented its OEM scan engines, which encompass a variety of scan engines for self-serve kiosks.
The fixed mount MS4717, for example, has a small footprint that can integrate with a variety of enclosures from multiple sides, enabling easy installation.
Zebra’s imaging technology enables the unit to capture any 1D or 2D barcode.
About Networld Media Group
Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the tech, banking, retail and food service industries. Online properties include ATMmarketplace.com, DigitalSignageToday.com, FastCasual.com, KioskMarketplace.com, FoodTruckOperator.com, QSRweb.com, PizzaMarketplace.com, RetailCustomerExperience.com, VendingTimes.com and BiblicalLeadership.com. Annual events include the Fast Casual Executive Summit, the Restaurant Franchising & Innovation Summit, the Bank Customer Experience Summit (BCX), the Interactive Customer Experience Summit (ICX) and the Self-Service Innovation Summit.
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