In conjunction with the Bank Customer Experience Summit, Networld Media Group handed out awards to recognize innovators in ATM and mobile technology. The awards ceremony took place on Sept. 20 at the Art Institute of Chicago.

Award winners this year included:

● Umpqua Bank — Best Branch Experience
Judges commented that ” … Umpqua’s most compelling attribute is its benchmarking against hospitality, not competitive retail banks,” and “The less bank-like an FI can seem, the better.”

● Garanti Bank (Turkey) — Best ATM Experience
One judge said that “Garanti offers a multifunction ATM service, giving customers the convenience of taking care of a variety of financial service needs in a single stop.”

● FNB BankCity (South Africa) — Best Mobile Experience (bank)
“An impressive mobile capability built from dedicated effort over many years,” one judge observed. Another said that “The FNB mobile experience incorporates offers a large and varied array of features that go well beyond the usual banking app fare.”

● Clover Mobile — Best Mobile Experience (fintech)
Judges commented on Clover’s “impressive list of benefits,” and said that “in many ways [Clover] has become somewhat of a standard when it comes to what a complete mPOS system should offer.”

Judges for the awards included the editors of ATM Marketplace and Mobile Payments Today, as well as respected industry analysts and consultants:

● Keith Bossey, GfK
● Suzanne Cluckey, ATM Marketplace
● Will Hernandez, Mobile Payments Today
● Bob Meara, Celent
● Ed O’Brien, Mercator Advisory Group

The BCX Summit is a partnership between Networld Media Group and the Electronic Funds Transfer Association, and is sponsored by the ATM Industry Association.

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include,,,,,,,, and Networld event properties include the Fast Casual Executive Summit, CONNECT Mobile Innovation Summit, Interactive Customer Experience (ICX) Summit, Bank Customer Experience (BCX) Summit and the Restaurant Franchising & Innovation Summit. Networld also operates the ICX Association.


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