As the banking industry continues its transformational shift, members of the Interactive Customer Experience Association (ICX Association) are taking advantage of exclusive insights and eLearning Master Series to enhance the customer experience through retail banking branch transformation. Jean-Pierre Lacroix, ICX Association advisory board member and President of Shikatani Lacroix Design, has alluded to the wide range […]

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The winners of the Bank Customer Experience Awards were officially announced at the awards show during the Bank Customer Experience Summit, held in Chicago from Sept. 13 to 15. These awards honor innovators in the financial industry that deliver innovative customer experiences. The winners of the Bank Customer Experience Awards were officially announced at the awards show […]

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The closing keynote at the Bank Customer Experience Summit, held in Chicago from Sept. 13 to 15, will address how banks can take on digital challengers in the space of digital banking. Alex Sion, head of D10X, global consumer banking at Citi Ventures, will deliver the keynote, entitled “Challenging the challengers: How incumbents can succeed […]

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