Between COVID-19 closing down bank branches, and changing customer expectations, it can be a challenge for financial institutions, independent ATM providers and other companies to strategize their path forward. The Bank Customer Experience Summit, held on Sept. 13-15 in Chicago, will provide crucial guidance.
Between COVID-19 closing down bank branches and customers increasingly expecting more advanced banking tools on their terms, it can be a challenge for financial institutions, independent ATM providers and other companies to navigate the changing business landscape. The Bank Customer Experience Summit, Sept. 13-15 in Chicago, can provide crucial guidance on ways business leaders can get a handle on these trends.
The summit will cover topics ranging from innovative technology trends to delivering an impactful customer experience. And that’s not all, there are many reasons you should attend the summit, including:
You will learn from thought leaders in the financial industry
The summit will feature panelists and moderators from a variety of innovators in the financial industry including Barclays, Citi Ventures and Truist, who will provide unique commentary on issues in the space.
For example, Duana Smith, EVP and chief marketing officer at Atlantic Union Bank, will discuss how her bank successfully transformed its brand and trained its employees to stay in step with the new branding.
In addition, Madhu Reddy, SVP and CIO of Republic Bank of Chicago, will talk about how financial institutions can ally with fintechs to create innovative solutions, such as mobile banking and investment apps, that appeal to today’s consumer.
You will get a chance to brainstorm with peers
During the summit, you won’t just be listening to experts give their insights, you will get to offer insights of your own during a brainstorming session called the Brain Exchange.
During this session, you will take part in small group discussions to brainstorm around key issues in the financial world including:
- ATM strategy.
- Mobile customer experience.
- Staffing issues.
- Personal touch vs. technology.
Through these discussions, you will also get a chance to learn from the mistakes and successes of your peers and apply those lessons to your own business.
You will learn about trends that really matter
Most importantly, you will gain understanding around the trends that really matter in the financial space. It can be a challenge to break through the noise and find out which trends will actually stick and which are just fads. The Bank Customer Experience Summit can help with that task.
For example, during the Discover Hour session, speakers will give a series of five-minute presentations on products they are offering, followed by an opportunity for the audience to ask questions. By comparing and contrasting these products, you will get a better idea of what’s out there in the market and how the industry is addressing key issues.
In addition, at the awards ceremony and dinner party, you will see and learn firsthand from true innovators across a variety of segments of the financial industry including:
- Best ATM/self-service experiences.
- Best mobile experiences.
- Best branch experience.
And lastly, you will also get a chance to network with colleagues and discuss which issues they are dealing with in the real world and how they are addressing them.
So, with that all being said, what are you waiting for? Click here to register for the summit. Act fast, as early bird pricing ends on Aug. 13. Use the code AMCEDIT20 at checkout for 20% off!
About Networld Media Group
Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the tech, banking, retail and food service industries. Online properties include ATMmarketplace.com, DigitalSignageToday.com, FastCasual.com, KioskMarketplace.com, FoodTruckOperator.com, QSRweb.com, PizzaMarketplace.com, RetailCustomerExperience.com, VendingTimes.com and BiblicalLeadership.com. Annual events include the Fast Casual Executive Summit, the Restaurant Franchising & Innovation Summit, the Bank Customer Experience Summit (BCX), the Interactive Customer Experience Summit (ICX) and the Self-Service Innovation Summit.