There are many sessions at the Bank Customer Experience Summit that will provide excellent information. Here are three in particular that you should check out.
The Bank Customer Experience Summit is right around the corner. Held from Sept. 13 to 15 in Chicago, the event is an excellent opportunity for anyone in the financial industry to learn from experts, network with peers and get a chance to discuss major issues in the space.
With the sessions in particular, you will get a chance to hear thought-provoking insights on topics ranging from fintech integration to customer experience measures. Here are three in particular that I believe you shouldn’t miss at the Bank Customer Experience Summit.
Designing your organization around customer experience
This session will discuss in particular how businesses can successfully implement organizational transformation that truly benefits the customers by crafting a digital and customer-centric mindset. The speakers will help you learn how to put the customer experience at the center of your organization.
Panelists Don Elliot, VP of customer experience at First National Bank of Omaha; Kamesh Moola, SVP of virtual channels at Barclays and Ratnaker Muditnanapally, director of digital product management at BMO Financial Group will speak on how their organizations implemented this change and how yours can as well.
Bringing your brand to life
This session will look at a very important topic: your brand. Managing a brand can be a challenge, especially when you are going through some form of brand transformation. How do you get both your employees and customers on board with the changes?
During this session, moderator EJ Kritz, EVP of training and customer experience at ath Power Consulting will talk with Jennifer Harrington, president at Hatch and Duana Smith, EVP and CMO at Atlantic Union Bank about what tactics they used to ensure that the employees were successfully executing the branding changes.
Capturing the unbanked in the digital age
One-fifth of the world is currently unbanked, but with new technologies, financial institutions are beginning to bridge the gap between banks and the unbanked.
During this session, I will be moderating a discussion with Donna Embry, SVP at Evolve Bank & Trust and Trenton Spratling, global account director at Ekata on how financial institutions can use digital transformation to bring unbanked individuals into the larger financial world through better inclusivity.
These of course aren’t the only sessions you should look at. These are just a taste of what you will find at the Bank Customer Experience Summit. Click here to register, but act fast as early bird pricing ends Aug. 13.
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