Big Chicken’s Sam Stanovich, Dog Haus’ CJ Ramirez and Ovation CEO Zack Oates will help attendees evaluate their customer experiences and provide dozens of strategies to improve them, during the Restaurant Franchising and Innovation Summit, March 20-22 in Coral Gables, Florida. Early bird pricing ends Feb. 10.

For hundreds of years the restaurant guest experience had been the same, but everything has changed in the last five years and driving restaurants to level up the way they communicate with guests.

It’s a topic Big Chicken‘s Sam Stanovich, Dog Haus‘ CJ Ramirez and Ovation CEO Zack Oates will explore during the annual Restaurant Franchising and Innovation Summit being held March 20-22 in Coral Gables, Florida, in a session called, “Workshop: What Is Your Guest Experience Missing?”

“Ramirez and Staovich, who faced off last year during a debate at the summit, are up against each other again this year, but this time it’s not just talk; it’s real,” Oates told FastCasual.

“Before the conference, they will have both attended the other’s restaurant as a secret shopper, and we’ll get to hear their honest thoughts about their respective guest experiences. No pulling punches. The real examples of good and bad from top restaurants like Dog Haus and Big Chicken will really facilitate an interactive discussion with the audience as we learn about the three cons (connection, convenience, consistency) of guest experience,” Oates said describing the event panel.

Attendees will leave the session with a detailed self-evaluation of their own customer experiences and dozens of strategies and tactics to improve, Oates said.

Register here for the Summit. Early bird pricing ends Feb. 10.

About Networld Media Group

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the tech, banking, retail and food service industries. Online properties include,,,,,,,, and Annual events include the Fast Casual Executive Summit, the Restaurant Franchising & Innovation Summit, the Bank Customer Experience Summit (BCX), the Interactive Customer Experience Summit (ICX) and the Self-Service Innovation Summit.

Read the full story