In anticipation of her keynote address at the Self Service Innovation Summit this December, Kiosk Marketplace sat down with Gong cha’s Rebecca Kahn to discuss the brand’s digital journey and the challenges and opportunities presented by self-service technologies. In anticipation of her keynote address at the Self Service Innovation Summit taking place this December, Rebecca Kahn, Gong […]

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The virtual talk show airs Nov. 13 and features c-level leaders from White Castle, A&W, Taco John’s, FAT Brands, Haven Hot Chicken, The Halal Guys and Smalls Sliders. Roland Gonzalez, the U.S. COO of Church’s Texas Chicken, will be the first guest on this year’s #QSRNEXT, a virtual podcast produced by the creators of QSRWeb, FastCasual and Pizza Marketplace. The show […]

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Regina DeMars, director of content marketing and social media strategy at FNBO, delivered a keynote session about content strategies that work at the Bank Customer Experience Summit. Content is king. But it’s one thing to say it, it’s another to treat it like a king. Banks in particular are working at developing content strategies that […]

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The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking. The winners of the 2024 Bank Customer Experience Awards were announced at the Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept. 9 to 11. This year’s winners delivered innovative experiences that transformed the branch experience […]

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The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina. One of the top events at the annual Interactive Customer Experience Summit, taking place this week, is the Elevate Awards, which honor innovators in customer experience technology. The summit is being held in Charlotte, North Carolina, from […]

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