While cashless payment continues to expand, retail and convenience services industry experts say consumers continue to use cash and do not foresee its demise any time soon. Certain fast growing industry verticals, such as gaming and cannabis dispensaries, rely heavily on cash while the masses of unbanked and underbanked Americans rely exclusively on cash for […]
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It is now up to the readers to vote on the nominations to decide the Reader’s Choice Innovator of the Year, to be honored at the Self-Service Innovation Summit in December. Self-service is on the move like never before, and astute consumers and businesses are finding ways to get things done faster and more effectively. […]
As mobile order-and-pay options expand for consumers, some believe the role of self-serve kiosks may lessen, while others think they are more important than ever. This is just one conundrum that a panel of experts will tackle during “Mobile pay and self-serve kiosks: Partners or competitors?” which is part of the annual Self-Service Innovation Summit, Dec. […]
The awards are an important part of the Self-Service Innovation Summit, which runs from Dec. 14-16 at The Diplomat Beach Resort in Hollywood, Florida. Businesses and individuals that use self-service technology have an opportunity to nominate innovations they consider to be game changers for the annual Self-Service Innovation Awards, to be presented at the third annual Self-Service […]
Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, with many exhibits demonstrating customer experience advances discussed during the education sessions. There was never a dull moment at the Self-Service Innovation Summit at The Diplomat Beach Resort in Hollywood, Florida. In between education sessions, attendees found a wealth of self-service innovations […]
Networld Media Group honors the 2021 Innovation of the Year (B2B), Innovation of the Year (B2C), Reader’s Choice Innovator of the Year (Company), Reader’s Choice Innovator of the Year (Person) and Best COVID-19 Solution. The 2021 Self-Service Innovation Awards honored the products and individuals for the important roles they play in improving the self-service experience […]
Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless checkout. The Self-Service Innovation Summit began with a bang Tuesday as Ruth Crowley, a seasoned retail technology veteran, offered an inside view of how a global retail organization revamps its footprint to meet rapidly changing […]
The Self-Service Innovation Awards, in its second year, will honor products, organizations and individuals that play important roles in improving the self-service experience worldwide during the Self-Service Innovation Summit being held this week in Hollywood, Florida. The awards will be presented at 4 p.m. Wednesday at the Grand Ballroom West at The Diplomat Beach Resort in Hollywood, […]
While COVID unleashed a new wave of interest in self-service technology, many companies deployed additional customer touchpoints, a movement that continues post pandemic. As a result, many companies have experienced increased demand, and thus encountered insufficient supply chains for equipment, components, packaging and even software, issues that can impact pricing and ROI. Can a company […]
Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit Dec. 14-16 in Hollywood, Florida, offering her insights on the future. She offers an overview on those insights in this Q&A interview. Consumers nowadays are spoiled. The ease of communicating in real […]
