Nathan Lester, senior director, drive-thru innovations for Scooter’s Coffee, spoke about pairing innovation and growth during the keynote address kicking off the Fast Casual Executive Summit in Louisville, Kentucky on Oct. 8. Innovation, at its root, is the backbone of growth. That was the takeaway from the keynote address from Nathan Lester, senior director, drive-thru […]
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The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina. Leading customer experience innovators were honored Tuesday at the 2023 Elevate Awards presentation during the Interactive Customer Experience Summit in Charlotte, North Carolina. Presenting the five awards were Alicia Lavay, executive director at the ICX Association, […]
Bank of America, Citizens Bank and America’s Credit Union all earned awards at the annual BCX Awards. One of the main events at the Bank Customer Experience Summit is the BCX Awards, which honor innovators in customer experience technology and tools in the space. This year was no exception, as the event was jointly held […]
Early bird registration for the Self-Service Innovation Summit ends next Friday, the same day nominations are due for the Automation & Self-Service Awards. Early bird registration for the Self-Service Innovation Summit is less than two weeks away — Friday, Sept. 22. The summit, being held Dec. 4 to 6 at the Loews Coral Gables, Florida, offers decision […]
Founders of Haven Hot Chicken, Mahana Fresh, Pizzawala, Pucci Brothers Fresh Italian and Sankranti Indian Kitchen will take the stage on Oct. 9 to pitch their concepts to FCES attendees. Following a global contest, five concepts have been selected to participate in The Perfect Pitch, FastCasual’s “nicer” version of “Shark Tank,” where restaurant founders try […]
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping experiences. Nomination deadline is Sept. 15. Given the increasing number of innovators when it comes to the retail customer experience, RetailCustomerExperience is creating a report, 2024 Retail Customer Experience Top 50, to highlight […]
Networld Media Group, which owns a number of B2B websites in the restaurant, technology and retail spaces, has launched its first consumer website, Rewards That Matter, along with associated social media accounts on Facebook and Instagram. The site launched on August 3, 2023. Rewards That Matter brings awareness to consumers of the hundreds of loyalty programs available across markets […]
This September’s Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a statement from event organizer Cherryh Cansler. “The tours are a great way for our attendees to see some of the latest CX technologies in use,” Cansler, who serves as VP, events, for ICXA parent company Networld […]
The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology. If you’re excited about all the innovation taking place in self service and you want to be on the “leading edge,” don’t miss the Self-Service Innovation Summit, Dec. 4-6 in Miami. Now in its […]
Dave Wurm has been named chief sales officer for Networld Media Group, a B2B and B2C publisher of websites based in Louisville, Kentucky, according to a press release. Wurm has more than 33 years of experience in the advertising world. Prior to joining Networld Media Group, Wurm spent time at American City Business Journals — […]
