Idris Stover, Shake Shack’s director of diversity, equity, inclusion and culture, and Nathan Lester, senior director of drive-thru innovation at Scooter’s Coffee, are keynoting this year’s summit being held Oct. 8-10 in Louisville, Kentucky. Digital innovation and labor shortages are two of the most top-of-mind issues in the restaurant industry, which is why the annual Fast […]
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The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an awards ceremony. You may nominate a technology provider or financial institution for an award, as long as it’s submitted by the deadline of June 2. The Bank Customer Experience Summit, which […]
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges. This spring marks three years from COVID-19 hitting hard in the U.S., shuttering retail stores and spurring retailers and brands full force into digital channel strategy. Yet while consumers are fully back […]
Mark the date — Sept. 11-13, 2023 — to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving customer experience in the retail environment. The ICX Association’s annual official event, the Interactive Customer Experience Summit, presents a multitude of opportunities for brands, retailers and tech partners to network, […]
The 2023 ATM & Self-Service Software Trends Report aims to give key insights into the industry by surveying financial institutions and other companies on how they are utilizing self-service software. The survey for this report is open until May 31. It can be difficult to keep up with trends in a rapidly shifting environment, especially […]
South Carolina-based Groucho’s Deli, which was founded in 1941 and is still family-owned, is the winner of FastCasual’s inaugural Excellence in Guest Experience award. The award was presented in partnership with Ovation, a restaurant guest feedback platform Zack Oates, founder of Ovation, presented the award Sunday night during the Fast Casual Top 100 Movers & Shakers […]
Mod Pizza and Five Guys took home honorable mention for their food safety efforts. Chipotle is the 2023 winner of FastCasual’s Excellence in Food Safety Award, which honors restaurants going the extra mile to protect their customers and employees by providing outstanding food safety. Ryan Dittoe, Chipotle’s director of restaurant food safety and quality assurance, accepted […]
2023 is the year of the chicken chain. Dave’s Hot Chicken took top honors Sunday night at the Fast Casual Top 100 Movers & Shakers awards gala, proving the 5-year-old brand may be new to the industry but it’s here to stay. The gala was held in Chicago at the LondonHouse. The brand’s CEO, Bill Phelps, […]
As part of its commitment to spotlighting up-and-coming fast casual brands, FastCasual is hosting its ninth annual Perfect Pitch contest Oct. 8 and is accepting nominations until June 30, said FastCasual Editor Cherryh Cansler. (Nominate your brand here.) “We’ll choose five brands to pitch their concepts to potential investors and franchisees during our annual Fast […]
One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank Customer Experience Summit, held from Sept. 12 to 13 in Charlotte, North Carolina, will address this question. One of the biggest challenges for any business is how […]
