Execs from Chipotle, Jason’s Deli and Ampex Brands will share their journeys into the world of AI at this year’s Fast Casual Executive Summit, being held Oct. 9-11 in Indianapolis. Few will argue the restaurant industry is embracing AI. In fact, one recent report revealed 50% of those polled were planning to implement the technology in the […]
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The Early Bird Deadline ends Friday. Consumer demand for a seamless digital experience contnues to see rapid growth, ushering in an era in the fast casual restaurant landscape that values convenience and loyalty. Companies are looking beyond traditional channels, leveraging technology and innovation more than ever to cater to the next-generation guest, and it’s a […]
ICXA honored Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio. Restaurants leveraging state-of-the-art customer experience technology grabbed several honors during the Elevate Awards presentation at the Interactive Customer Experience Association Summit Wednesday at the Hilton Columbus at Easton in Columbus, Ohio. Presenting the awards were Morgan Petty, ICXA executive director, […]
Chicago-based Wow Bao has topped the 2022 list of Fast Casual Top 100 Movers & Shakers, making history as the first brand to ever win the honor twice. It was also the 2019 winner. “This list is all about innovation and leadership, and the judges were impressed by the business model developed by CEO Geoff Alexander, which took […]
The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer Experience Summit being held June 1-3 in Columbus, OH. The Interactive Customer Experience Association hosts the Elevate Awards each year. Members of the association, along with other customer experience professionals and […]
Wow Bao CEO Geoff Alexander kicked off the Restaurant Franchising and Innovation Summit in Nashville, Tennessee, being held March 30 through April 1, with a keynote titled “Bootstrapping Your Brand to the Big Time.” Growth doesn’t have to mean throwing up restaurants as fast as a brand can. There are other ways to grow, namely […]
A few hundred restaurant leaders are gathering in Nashville next month at the Restaurant Franchising and Innovation Summit, where they will participate in Casino Night and Auction in benefit of Children of Restaurant Employees. The final early bird discount for the Summit ends Friday. One of my favorite parts of the Restaurant Franchising and Innovation Summit is […]
Little Caesars, Qdoba, Juice It Uup and Topper’s Craft VIPs will reveal how they have automated the franchisee process. Vetting, onboarding, training and tracking franchisee progress are imperative to running a successful brand, but they are also expensive and time-consuming. What if there were ways to cut both the costs and the labor associated with […]
The word “chaotic” may sum up the past year for the restaurant industry, but the most successful leaders have leaned into the chaos, creating a path forward. And four of them will share those experiences during the closing keynote at the annual Restaurant Franchising and Innovation Summit, March 30-April 1 in Nashville. The session, moderated by […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. Nominations are now being accepted. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the […]
