Clinton Cheng, VP, global head of the Visa/PLUS ATM Network at Visa, will deliver key insights regarding the future of self-service banking and payments at the Bank Customer Experience Summit, being held in Chicago from Aug. 31 to Sept. 1. The banking world is undergoing a massive shift, as banks continually switch over traditional services […]
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Self-service banking will be a major topic at the upcoming Bank Customer Experience Summit, being held in Chicago from Aug. 31 to Sept 1. In fact, an entire panel, entitled “Self-service Strategies for Success,” will address the technology in detail. Self-service banking will be a major topic at the upcoming Bank Customer Experience Summit, being held […]
The awards are an important part of the Self-Service Innovation Summit, which runs from Dec. 14-16 at The Diplomat Beach Resort in Hollywood, Florida. Businesses and individuals that use self-service technology have an opportunity to nominate innovations they consider to be game changers for the annual Self-Service Innovation Awards, to be presented at the third annual Self-Service […]
The Early Bird Deadline ends Friday. Consumer demand for a seamless digital experience contnues to see rapid growth, ushering in an era in the fast casual restaurant landscape that values convenience and loyalty. Companies are looking beyond traditional channels, leveraging technology and innovation more than ever to cater to the next-generation guest, and it’s a […]
The opening keynote for the Bank Customer Experience Summit, being held in Chicago from Aug. 31 to Sept. 1, will examine the future of bank branches. COVID-19. In fact, with the immense growth of digital banking, some banks have begun to question if branches are still viable in the 2020s. Other banks, however, are looking […]
Networld Media Group President and Publisher Kathy Doyle has appointed Alicia Lavay to executive director of the company’s Interactive Customer Experience Association. Lavay is the former president and publisher of Vending Times and currently serves as the company’s brand director. As a seasoned executive and business owner, Lavay brings more than 35 years of strong […]
Financial institutions often ask whether they can get a good return on investment from branches. However, one key issue is that banks may not be measuring what is really important: return on customer experience. A panel, “The Importance of Measuring What Matters,” at the upcoming Bank Customer Experience Summit, tackles the issue head on. In […]
The deadline to nominate an innovative banking solution for the Bank Customer Experience Summit Awards has been extended to June 17. The summit will take place in Chicago from Aug. 31 to Sept. 1. The awards segment will honor innovative solutions, financial institutions and innovators in the finance space. Categories include: Best branch experience. Best ATM/self-service [...]
Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio. Attending NBA games in the 21st Century is more […]
Do you know of an innovative solution or experience in the financial industry space that you think the world should know about? Then, you should submit a nomination for the Bank Customer Experience Summit Awards, but you need to do it fast, as submissions close June 10. Do you know of an innovative solution or […]
