Consumer acceptance of self-service reached an all-time high in 2021. More organizations are considering or already deploying customer-facing kiosks. ICX Association members are eligible for a special offer on the 2022 Kiosk Census Report. In 2021, the self-serve kiosk industry took on new relevance as many closed businesses and organizations reopened and sought technologies to […]
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Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX Association, in June. In an interview with Retail Customer Experience, he shares insight on how innovation is driving the retailer’s success and tips for retailers striving for the same result. […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. Nominations are now being accepted. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the […]
Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, with many exhibits demonstrating customer experience advances discussed during the education sessions. There was never a dull moment at the Self-Service Innovation Summit at The Diplomat Beach Resort in Hollywood, Florida. In between education sessions, attendees found a wealth of self-service innovations […]
Networld Media Group honors the 2021 Innovation of the Year (B2B), Innovation of the Year (B2C), Reader’s Choice Innovator of the Year (Company), Reader’s Choice Innovator of the Year (Person) and Best COVID-19 Solution. The 2021 Self-Service Innovation Awards honored the products and individuals for the important roles they play in improving the self-service experience […]
Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless checkout. The Self-Service Innovation Summit began with a bang Tuesday as Ruth Crowley, a seasoned retail technology veteran, offered an inside view of how a global retail organization revamps its footprint to meet rapidly changing […]
The Self-Service Innovation Awards, in its second year, will honor products, organizations and individuals that play important roles in improving the self-service experience worldwide during the Self-Service Innovation Summit being held this week in Hollywood, Florida. The awards will be presented at 4 p.m. Wednesday at the Grand Ballroom West at The Diplomat Beach Resort in Hollywood, […]
While COVID unleashed a new wave of interest in self-service technology, many companies deployed additional customer touchpoints, a movement that continues post pandemic. As a result, many companies have experienced increased demand, and thus encountered insufficient supply chains for equipment, components, packaging and even software, issues that can impact pricing and ROI. Can a company […]
Raghu Sagi, chief information officer at Inspire Brands, will offer an overview of the technology platforms that drive the guest experience across more than 32,000 restaurants during a keynote at the Self-Service Innovation Summit. Following are some excerpts from a recent interview. It’s no secret: Brands and retailers on the leading edge with technology weathered […]
Self-service equipment operators typically target two sets of customers — the end-user and the retailers or real estate owners that host the machines. But with digital screen advertising now available, operators also need to consider the brands they can promote. A panel during the Self-Service Innovation Summit, Dec. 14-16 in Hollywood, Florida, will discuss how digital […]
