As e-commerce has increased, more retailers are introducing pickup lockers, and technology providers have introduced a wealth of locker systems to allow retailers to enhance the customer journey. With all the new products on the market, how do retailers decide what systems to invest in? A panel of experts will offer insights for meeting this […]
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Five years after Amazon Go made headlines, automated stores have become one of the fastest-growing retail channels. However, retailers and restaurants face many challenges in how to utilize this expanding technology, and one size does not fit all. Attendees at the Self-Service Innovation Summit, Dec. 14-16 in Hollywood, Florida, will have an opportunity to learn from […]
While cashless payment continues to expand, retail and convenience services industry experts say consumers continue to use cash and do not foresee its demise any time soon. Certain fast growing industry verticals, such as gaming and cannabis dispensaries, rely heavily on cash while the masses of unbanked and underbanked Americans rely exclusively on cash for […]
It is now up to the readers to vote on the nominations to decide the Reader’s Choice Innovator of the Year, to be honored at the Self-Service Innovation Summit in December. Self-service is on the move like never before, and astute consumers and businesses are finding ways to get things done faster and more effectively. […]
As mobile order-and-pay options expand for consumers, some believe the role of self-serve kiosks may lessen, while others think they are more important than ever. This is just one conundrum that a panel of experts will tackle during “Mobile pay and self-serve kiosks: Partners or competitors?” which is part of the annual Self-Service Innovation Summit, Dec. […]
The awards are an important part of the Self-Service Innovation Summit, which runs from Dec. 14-16 at The Diplomat Beach Resort in Hollywood, Florida. Businesses and individuals that use self-service technology have an opportunity to nominate innovations they consider to be game changers for the annual Self-Service Innovation Awards, to be presented at the third annual Self-Service […]
“Get your house in order.” That was Andrew Laudato’s opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in Columbus, Ohio. Laudato, EVP and COO of The Vitamin Shoppe, provided the opening keynote, ‘Fostering Innovation: How to Create an Environment Where Innovation Thrives.’ When thinking about innovation, Andrew Laudato […]
ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio. Top performers in the expanding interactive customer experience space were honored Wednesday as the Interactive Customer Experience Association presented its annual Elevate Awards during ICX Summit at the Hilton Columbus at Easton in Columbus, Ohio. Presenting the awards were […]
The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer Experience Summit being held June 1-3 in Columbus, OH. The Interactive Customer Experience Association hosts the Elevate Awards each year. Members of the association, along with other customer experience professionals and […]
Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, with many exhibits demonstrating customer experience advances discussed during the education sessions. There was never a dull moment at the Self-Service Innovation Summit at The Diplomat Beach Resort in Hollywood, Florida. In between education sessions, attendees found a wealth of self-service innovations […]
