Kiosks have been around for decades, but a variety of industries are embracing them now more than ever. Brands and retailers are finding that self-service kiosks offer an effective and efficient way to improve the customer experience for a variety of products. Some of those retailers will discuss why they’ve turned to kiosks and how […]

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A host of new technologies — artificial intelligence, computer vision, machine learning and other technologies — offer convenience services operators new tools to improve operational efficiencies as well as the customer experience. While innovation brings new opportunities, identifying what technologies to add and when to introduce them has become more challenging than ever. Operators must […]

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The Self-Service Innovation Awards will be presented on Wednesday, Dec. 15 at 5 p.m. at the Self-Service Innovation Summit. For the third straight year, the Self-Service Innovation Summit will honor products and companies that have excelled in improving the self-service experience. The annual Self-Service Innovation Awards are a highlight of the Summit, which will be Dec. 14-16 […]

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Keeping up with all the new capabilities that technology can offer vending and related services has become one of the biggest challenges for companies active in convenience services. Which of today’s up-and-coming innovations — such as artificial intelligence, computer vision, biometric identity verification, machine learning, virtual reality, augmented reality, cryptocurrency — have proven to boost […]

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Glen Ryniewski will present an overview of the self service offerings in the works at Chicago airports during a keynote at the Self-Service Innovation Summit, Dec. 14-16 in Hollywood, Florida. Travelers making connections are usually in a hurry. Which is why Chicago’s O’Hare Airport — one of the busiest airports in the country — is […]

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As e-commerce has increased, more retailers are introducing pickup lockers, and technology providers have introduced a wealth of locker systems to allow retailers to enhance the customer journey. With all the new products on the market, how do retailers decide what systems to invest in? A panel of experts will offer insights for meeting this […]

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Five years after Amazon Go made headlines, automated stores have become one of the fastest-growing retail channels. However, retailers and restaurants face many challenges in how to utilize this expanding technology, and one size does not fit all. Attendees at the Self-Service Innovation Summit, Dec. 14-16 in Hollywood, Florida, will have an opportunity to learn from […]

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While cashless payment continues to expand, retail and convenience services industry experts say consumers continue to use cash and do not foresee its demise any time soon. Certain fast growing industry verticals, such as gaming and cannabis dispensaries, rely heavily on cash while the masses of unbanked and underbanked Americans rely exclusively on cash for […]

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