Rafik Hanna, senior director, All Access, for Taco Bell to deliver the closing keynote about digital transformation strategies at the ICX Summit. Taco Bell is renowned for its innovative culinary fare but it’s also a powerhouse when it comes to digital transformation and delivering on customer expectations. The Mexican-inspired quick-service restaurant, which operates 7,000 locations […]
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Event drew attendees from major restaurant brands across the country and an appearance from Louisville Mayor Greg Fischer. Executives from KFC, Papa John’s, Long John Silver’s and Texas Roadhouse joined more than 250 restaurant industry leaders last week at the Omni Hotel in downtown Louisville for the 2018 Restaurant Franchising & Innovation Summit. The Summit, […]
Event in London on 16-18 July will provide attendees tips and advice on how to flourish even in this unsteady business climate. Sales of the UK’s top 100 restaurant groups declined by 64 percent over the past year, according to a report from UHY Hacker Young, but execs from around the world will tackle those failures […]
John Padgett, Chief Experience & Innovation Officer of Carnival, will deliver the opening keynote at the Interactive Customer Experience (ICX) Summit. Early Bird registration ends Friday, March 16. Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what […]
The ICX Association’s 2017 Elevate Awards were handed out in 10 categories; one additional award honored Under Armour the ICX Influencer of the Year. The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ […]
Top leaders in customer experience to speak on a range of topics about CX deployment trends and strategies at Networld Media Group’s Interactive Customer Experience (ICX) Summit. Early Bird pricing is in effect through May 5. The upcoming June Interactive Customer Experience (ICX) Summit boasts top leaders in customer experience speaking on a range of topics from […]
Networld Media Group’s Interactive Customer Experience Association has launched a new website redesign and new logo. Both more closely align with the branding of the partnered ICX Summit. The Interactive Customer Experience (ICX) Association today launched a new website redesign and new logo aimed at better reflecting the Association’s focus and growth. The new website unveils […]
The ICX Association issues call for entries for annual Elevate Awards; accepting submissions through March 15, 2017. The Interactive Customer Experience (ICX) Association each year works to honor the individuals and organizations setting the pace in using technology to elevate the customer experience with its annual Elevate Awards. The awards, handed out at the Association’s annual […]
The Interactive Customer Experience Association has released a new customer experience database and map that shows where the best in-venue experiences are located around the globe. “Probably the No. 1 thing our end-user members have been asking for is a compendium of great customer experience examples,” said Christopher Hall, the managing director of the Association. […]
