Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors. It’s no surprise that the entertainment industry has taken […]
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“Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.” — Bruce Barton. Elevate Awards winners will be announced and celebrated during a ceremony held September 11-13, 2023, in Charlotte, NC, at the seventh annual ICX Summit , the official event of the Interactive Customer Experience (ICX) Association. […]
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit. The Interactive Customer Experience Summit will celebrate its seventh year at this year’s event taking place Sept. 11-13 in Charlotte, North Carolina. The summit brings together B2C brands to learn from industry leaders, network […]
Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida. For the third straight year, the Self-Service Innovation Awards honored the products that earned top honors for self service excellence during the Self-Service Innovation Summit. Networld Media Group, host of the event, honored six winners during a […]
As businesses and organizations work to extend their customer reach, 5G offers innovative opportunities previously unattainable with wired or other types of connections. During the Self-Service Innovation Summit this week in Hollywood, Florida, attendees will have a chance to learn how companies are using 5G to transform their business and lead their competition in a “Lunch and […]
Kiosks have been around for decades, but a variety of industries are embracing them now more than ever. Brands and retailers are finding that self-service kiosks offer an effective and efficient way to improve the customer experience for a variety of products. Some of those retailers will discuss why they’ve turned to kiosks and how […]
A host of new technologies — artificial intelligence, computer vision, machine learning and other technologies — offer convenience services operators new tools to improve operational efficiencies as well as the customer experience. While innovation brings new opportunities, identifying what technologies to add and when to introduce them has become more challenging than ever. Operators must […]
The Self-Service Innovation Awards will be presented on Wednesday, Dec. 15 at 5 p.m. at the Self-Service Innovation Summit. For the third straight year, the Self-Service Innovation Summit will honor products and companies that have excelled in improving the self-service experience. The annual Self-Service Innovation Awards are a highlight of the Summit, which will be Dec. 14-16 […]
Keeping up with all the new capabilities that technology can offer vending and related services has become one of the biggest challenges for companies active in convenience services. Which of today’s up-and-coming innovations — such as artificial intelligence, computer vision, biometric identity verification, machine learning, virtual reality, augmented reality, cryptocurrency — have proven to boost […]
Glen Ryniewski will present an overview of the self service offerings in the works at Chicago airports during a keynote at the Self-Service Innovation Summit, Dec. 14-16 in Hollywood, Florida. Travelers making connections are usually in a hurry. Which is why Chicago’s O’Hare Airport — one of the busiest airports in the country — is […]
