The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer Experience Summit being held June 1-3 in Columbus, OH. The Interactive Customer Experience Association hosts the Elevate Awards each year. Members of the association, along with other customer experience professionals and […]
Read more
The survey is now open for the 2022 ATM and self-service software trends report. This is the 15th edition of this report, which is sponsored by KAL ATM Software and ATM Marketplace. By taking the survey, respondents will be able to download the full report early and attend an exclusive webinar with Marylin Bell, head of marketing at KAL. […]
Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy to drive superior customer engagement, satisfaction and memorable service in a keynote at the upcoming ICX Association Summit in June. For more than 70 years Safelite Group has been […]
The opening keynote at the Bank Customer Experience Summit held in Chicago from Aug. 31st to Sept. 1st will cover the future of bank branches. In recent years, the mere existence of bank branches has become controversial. Some have argued that bank branches are going the way of the dinosaur and digital-only banks are the […]
Michael Lastoria, co-founder and CEO of &pizza, and Dave Jamieson, director of operations for Oath Pizza, will discuss “Labor Issues and Nouveau Ways to Hire” during the Pizza Leadership Virtual Summit on July 27 hosted by Pizza Marketplace and Restaurant 365. When talking to most pizzeria owners and operators, they’ll say hiring and retention is […]
The Bank Customer Experience Summit will provide key insights into banking trends and networking opportunities for attendees. One of the most difficult tasks to do in any industry is keeping up with trends. When situations globally and locally can change rapidly, it can be a major challenge to get an idea of what trends really […]
Wow Bao CEO Geoff Alexander kicked off the Restaurant Franchising and Innovation Summit in Nashville, Tennessee, being held March 30 through April 1, with a keynote titled “Bootstrapping Your Brand to the Big Time.” Growth doesn’t have to mean throwing up restaurants as fast as a brand can. There are other ways to grow, namely […]
Are you part of a financial institution, fintech or self-service banking provider? Then the Bank Customer Experience Summit, held Aug. 31 to Sept. 1 in Chicago would prove valuable. Are you part of a financial institution, fintech or self-service banking provider? Then the Bank Customer Experience Summit, held from Aug. 31 to Sept. 1 in Chicago […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the awards as “a method of […]
Consumer acceptance of self-service reached an all-time high in 2021. More organizations are considering or already deploying customer-facing kiosks. ICX Association members are eligible for a special offer on the 2022 Kiosk Census Report. In 2021, the self-serve kiosk industry took on new relevance as many closed businesses and organizations reopened and sought technologies to […]
