The opening keynote at the Bank Customer Experience Summit held in Chicago from Aug. 31st to Sept. 1st will cover the future of bank branches. In recent years, the mere existence of bank branches has become controversial. Some have argued that bank branches are going the way of the dinosaur and digital-only banks are the […]
Read more
Michael Lastoria, co-founder and CEO of &pizza, and Dave Jamieson, director of operations for Oath Pizza, will discuss “Labor Issues and Nouveau Ways to Hire” during the Pizza Leadership Virtual Summit on July 27 hosted by Pizza Marketplace and Restaurant 365. When talking to most pizzeria owners and operators, they’ll say hiring and retention is […]
The Bank Customer Experience Summit will provide key insights into banking trends and networking opportunities for attendees. One of the most difficult tasks to do in any industry is keeping up with trends. When situations globally and locally can change rapidly, it can be a major challenge to get an idea of what trends really […]
Wow Bao CEO Geoff Alexander kicked off the Restaurant Franchising and Innovation Summit in Nashville, Tennessee, being held March 30 through April 1, with a keynote titled “Bootstrapping Your Brand to the Big Time.” Growth doesn’t have to mean throwing up restaurants as fast as a brand can. There are other ways to grow, namely […]
Are you part of a financial institution, fintech or self-service banking provider? Then the Bank Customer Experience Summit, held Aug. 31 to Sept. 1 in Chicago would prove valuable. Are you part of a financial institution, fintech or self-service banking provider? Then the Bank Customer Experience Summit, held from Aug. 31 to Sept. 1 in Chicago […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the awards as “a method of […]
Consumer acceptance of self-service reached an all-time high in 2021. More organizations are considering or already deploying customer-facing kiosks. ICX Association members are eligible for a special offer on the 2022 Kiosk Census Report. In 2021, the self-serve kiosk industry took on new relevance as many closed businesses and organizations reopened and sought technologies to […]
Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX Association, in June. In an interview with Retail Customer Experience, he shares insight on how innovation is driving the retailer’s success and tips for retailers striving for the same result. […]
As the banking industry continues its transformational shift, members of the Interactive Customer Experience Association (ICX Association) are taking advantage of exclusive insights and eLearning Master Series to enhance the customer experience through retail banking branch transformation. Jean-Pierre Lacroix, ICX Association advisory board member and President of Shikatani Lacroix Design, has alluded to the wide range […]
A few hundred restaurant leaders are gathering in Nashville next month at the Restaurant Franchising and Innovation Summit, where they will participate in Casino Night and Auction in benefit of Children of Restaurant Employees. The final early bird discount for the Summit ends Friday. One of my favorite parts of the Restaurant Franchising and Innovation Summit is […]
