The Self-Service Innovation Summit has extended the deadline for the Self-Service Innovation Awards to Friday, Oct. 8. The awards honor the most innovative use of kiosks, vending machines and facilities for adapting to the new normalcy of COVID-19 and its aftermath. Nominations will be accepted in the following categories: Innovation of the Year (B2B). Innovation of […]
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Susan Carroll-Boser, vice president of technology at White Castle, and Stratis Morfogen, co-founder of Brooklyn Dumpling Shop, will discuss contactless service options at the #QSRNext virtual event Nov. 9. More consumers than ever are looking for ways to buy and pay for their items with little to no contact thanks in part to the COVID-19 […]
Amy Alarcon, vice president of culinary innovation at Popeyes Louisiana Chicken, and John Li, vice president of culinary innovation of Wendy’s, will discuss how to keep menus modern at the #QSRNext virtual event on Nov. 9. Keeping up with customers’ changing desires for innovative menu options is a challenge for most restaurants, including large QSRs […]
Under Armour’s John Ludlow brings his omni-channel retail experience and insights to the Interactive Customer Experience Association’s advisory board. Alongside other advisory board members, Mr. Ludlow will highlight CX trends and help define the future of customer experience and the ICX Association. Under Armour, a leading retailer and consumer goods brand, has been represented within […]
Self-service technologies continue to advance at a fast pace, creating more ways for brands, retailers and service providers to better engage with customers. The Self-Service Innovation Summit, being held Dec. 14-16 in Hollywood, Florida, is addressing the expanding self-service opportunities in a panel session, “New Self-Service Technologies for a Changing World,” at 10 a.m. on Dec. […]
Two industry executives will discuss the rise of ghost kitchens at the #QSRNext event Nov. 9. The one-day workshop is free for attendees. Recognizing that QSR leaders needed a convenient way to exchange ideas, tips and advice with one another, Networld Media group — the publishers of QSRWeb.com and the producers of the Fast Casual Executive Summit — have […]
The winners of the Bank Customer Experience Awards were officially announced at the awards show during the Bank Customer Experience Summit, held in Chicago from Sept. 13 to 15. These awards honor innovators in the financial industry that deliver innovative customer experiences. The winners of the Bank Customer Experience Awards were officially announced at the awards show […]
Very few fast casual brands have been as successful as Panera Bread over the years, and that success is directly linked to its willingness to take risks when it comes to changing its operations model based on customer demand. Known as one of the first major brands to embrace mobile ordering with the launch of […]
ICX Association member and research partner for the organization, ath Power Consulting, is arming member brands with a complimentary one-on-one Talent Assessment. Leveraging the proven power of The Predictive Index, this session will help to align your digital transformation initiatives with overall talent strategy. ICX Association member and research partner for the organization, ath Power […]
The closing keynote at the Bank Customer Experience Summit, held in Chicago from Sept. 13 to 15, will address how banks can take on digital challengers in the space of digital banking. Alex Sion, head of D10X, global consumer banking at Citi Ventures, will deliver the keynote, entitled “Challenging the challengers: How incumbents can succeed […]
