Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to provide insights and guidance for the upcoming jointly held Interactive Customer Experience Summit and Bank Customer Experience Summit from […]
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The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina. Leading customer experience innovators were honored Tuesday at the 2023 Elevate Awards presentation during the Interactive Customer Experience Summit in Charlotte, North Carolina. Presenting the five awards were Alicia Lavay, executive director at the ICX Association, […]
This September’s Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina, according to a statement from event organizer Cherryh Cansler. “The tours are a great way for our attendees to see some of the latest CX technologies in use,” Cansler, who serves as VP, events, for ICXA parent company Networld […]
Daniel Brown has joined the ICX Board of Directors, according to an announcement from Networld Media Group CEO, Kathy Doyle. Brown is the editor of Digital Signage Today, a contributing editor for automationandselfservice.com, and an accomplished writer and multimedia content producer covering technology and business. With work appearing in a range of publications, he is the author […]
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges. This spring marks three years from COVID-19 hitting hard in the U.S., shuttering retail stores and spurring retailers and brands full force into digital channel strategy. Yet while consumers are fully back […]
Mark the date — Sept. 11-13, 2023 — to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving customer experience in the retail environment. The ICX Association’s annual official event, the Interactive Customer Experience Summit, presents a multitude of opportunities for brands, retailers and tech partners to network, […]
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors. It’s no surprise that the entertainment industry has taken […]
“Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.” — Bruce Barton. Elevate Awards winners will be announced and celebrated during a ceremony held September 11-13, 2023, in Charlotte, NC, at the seventh annual ICX Summit , the official event of the Interactive Customer Experience (ICX) Association. […]
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit. The Interactive Customer Experience Summit will celebrate its seventh year at this year’s event taking place Sept. 11-13 in Charlotte, North Carolina. The summit brings together B2C brands to learn from industry leaders, network […]
2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina. This year’s Bank Customer Experience Summit will be co-located with the Interactive Customer […]
