Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy to drive superior customer engagement, satisfaction and memorable service in a keynote at the upcoming ICX Association Summit in June. For more than 70 years Safelite Group has been […]
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The Bank Customer Experience Summit will provide key insights into banking trends and networking opportunities for attendees. One of the most difficult tasks to do in any industry is keeping up with trends. When situations globally and locally can change rapidly, it can be a major challenge to get an idea of what trends really […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the awards as “a method of […]
Consumer acceptance of self-service reached an all-time high in 2021. More organizations are considering or already deploying customer-facing kiosks. ICX Association members are eligible for a special offer on the 2022 Kiosk Census Report. In 2021, the self-serve kiosk industry took on new relevance as many closed businesses and organizations reopened and sought technologies to […]
Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX Association, in June. In an interview with Retail Customer Experience, he shares insight on how innovation is driving the retailer’s success and tips for retailers striving for the same result. […]
As the banking industry continues its transformational shift, members of the Interactive Customer Experience Association (ICX Association) are taking advantage of exclusive insights and eLearning Master Series to enhance the customer experience through retail banking branch transformation. Jean-Pierre Lacroix, ICX Association advisory board member and President of Shikatani Lacroix Design, has alluded to the wide range […]
ICX Association member and research partner for the organization, ath Power Consulting, is arming member brands with a complimentary one-on-one Talent Assessment. Leveraging the proven power of The Predictive Index, this session will help to align your digital transformation initiatives with overall talent strategy. ICX Association member and research partner for the organization, ath Power […]
The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. Nominations are now being accepted. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards. The awards honor consumer-facing brands that are embracing new customer- and employee-facing experience technologies. Morgan Petty, ICXA executive director, described the […]
Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its membership. These new members represent a wide range of industries including restaurant chains, retail brands, financial service providers, hospitality, travel and entertainment. Recent additions to the association’s extensive member list include: Director of Digital Technology with United Airlines, […]
Amy Alarcon, vice president of culinary innovation at Popeyes Louisiana Chicken, and John Li, vice president of culinary innovation of Wendy’s, will discuss how to keep menus modern at the #QSRNext virtual event on Nov. 9. Keeping up with customers’ changing desires for innovative menu options is a challenge for most restaurants, including large QSRs […]
