Under Armour’s John Ludlow brings his omni-channel retail experience and insights to the Interactive Customer Experience Association’s advisory board. Alongside other advisory board members, Mr. Ludlow will highlight CX trends and help define the future of customer experience and the ICX Association. Under Armour, a leading retailer and consumer goods brand, has been represented within […]
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The Self-Service Innovation Summit, being held Dec. 14-16 in Hollywood, Florida, will explore ‘Phygital: Where Physical and Digital Intersect,’ in a panel talk on Dec. 15. In a retail marketplace where consumers want to shop wherever and whenever they please, brands need to offer a variety of purchasing touchpoints, including self-order kiosks, in addition to […]
The Self-Service Innovation Awards will honor the most innovative kiosk and vending solutions. Winners will be revealed at the Self-Service Innovation Summit in December. Innovations are the life blood of technology, and no one wants to miss out on honoring the most innovative kiosks and vending solutions designed for adapting to the new normalcy of […]
The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize innovation in digital signage, kiosk, mobile, omnichannel and emerging technologies. The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The winners are: Best Digital Signage ICX […]
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer experience during a panel talk at the #ElevateICX, a virtual symposium presented by the ICX Association. To say the COVID-19 pandemic upended restaurants and retail would be an understatement. It not only upended […]
A panel of retail experts shared what technologies became critical during COVID-10 and which of these solutions will be important to retail post-pandemic during the recent #ElevateICX virtual symposium presented by the ICX Association. COVID forced many restaurants to deploy buy-online-pickup-in-store (BOPIS), curbside delivery and contactless. Those retailers who were ahead of the curve with […]
Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to keep customers engaged, in a panel talk at this week’s #ElevateICX, a virtual symposium presented by the ICX Association. When the COVID-19 pandemic hit hard in early 2020, shuttering stores and entertainment […]
Amber Gadsby, Domino’s director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization and its strategy to develop a sophisticated e-commerce channel in a keynote kicking off today’s #ElevateICX, a one-day virtual symposium presented by the ICX Association. In 60 years Domino’s has grown from one […]
Networld Media Group’s first in-person Self-Service Innovation Summit, “The Future of Self Service,” Dec. 14–16, at the Diplomat Beach Resort in Hollywood, Florida, will delve deep into how businesses can create exceptional self-service experiences. Although the coronavirus is mostly behind us, the changes it left on consumerism are permanent. While self-service had been gaining momentum […]
The ICX Association has announced finalists in seven awards categories, ranging from retail, restaurant, kiosk, digital signage, omnichannel and emerging tech. The winners will be named during the #ElevateICX virtual symposium on July 15. The Interactive Customer Experience Association has announced finalists in seven categories for its Elevate Awards. Click through the photo gallery to […]
