Annual awards honor the individuals and organizations that are pacesetters in using technology to elevate the customer experience. Winners to be announced at ICX Summit in June. The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate Awards. The awards honor the individuals and organizations that are pacesetters in using technology […]
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The two conferences focused on helping brands elevate the customer experience will be held concurrently at the Omni Frisco Hotel near Dallas on June 4-6. Networld Media Group, producer of the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit, has announced plans to co-locate the two conferences in 2019. They will be held […]
RetailCustomerExperience.com has released its annual Top 100 report recognizing the industry leaders of customer experience. The free report, sponsored by ReviewPush, is now available for download. Retail Customer Experience’s 2018 Top 100 report, which highlights top online, brick-and-mortar and omnichannel players, offers compelling insight on what retailers are doing (whether online only, brick-and-mortar or omnichannel) […]
The ICX Association’s 2018 Elevate Awards were handed out in 12 categories; Top awards went to Panera Bread—ICX Influencer of the Year and Sleep Number—ICX Deployment of the Year. From a virtual/physical/digital experience at the Super Bowl to an emotion-tracking food truck experience at South by Southwest, the Interactive Customer Experience Association last night honored […]
Rafik Hanna, senior director, All Access, for Taco Bell to deliver the closing keynote about digital transformation strategies at the ICX Summit. Taco Bell is renowned for its innovative culinary fare but it’s also a powerhouse when it comes to digital transformation and delivering on customer expectations. The Mexican-inspired quick-service restaurant, which operates 7,000 locations […]
Jeff Gamsey of Boxed Wholesale, Mary Hines of Citi and Amanda Manna formerly of Lowe’s Innovation Labs will deliver keynotes at the 5th annual CONNECT: The Mobile CX Summit. Early Bird registration ends Friday, March 23. As much as mobile devices such as smartphones, tablets and wearables have changed consumers’ lives for the better, the […]
John Padgett, Chief Experience & Innovation Officer of Carnival, will deliver the opening keynote at the Interactive Customer Experience (ICX) Summit. Early Bird registration ends Friday, March 16. Enhancing, expanding and elevating the customer experience is at the forefront for retailers, restaurateurs and hospitality enterprises, whether on land or on sea. Gaining real-world insight on what […]
David Kepron, VP of global design strategies for Marriott International, will share his insights in the closing session, entitled “Mobile, Minds, and Merchandise”, at the fourth annual CONNECT: The Mobile CX Summit. Registration is open through Aug. 18. David Kepron, Vice President of Global Design Strategies for Marriott International, will share his insights on the […]
Networld Media Group’s fourth annual CONNECT: The Mobile CX Summit will focus on mobile and digital strategies to increase sales and improve customer engagement. Early Bird registration ends Friday, July 21. As the retail and restaurant sectors continues to change, now is a good time for companies to further explore areas that might help them […]
The ICX Association’s 2017 Elevate Awards were handed out in 10 categories; one additional award honored Under Armour the ICX Influencer of the Year. The Interactive Customer Experience Association last night honored excellence in interactive customer experience technologies with its 2017 Elevate Awards, handed out at an at-times-raucous dinner party at the Star, the Dallas Cowboys’ […]
