Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the Self-Service Innovation Summit. The degree to which a customer wants an employee involved varies significantly among industries. Consumers are more comfortable with self-service than ever, but when they’re making a transaction, they need to […]
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The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today. The winners are: Best Digital Signage ICX: Reebok ZIG Kinetica Experience, submitted by iGotcha Media. Best Kiosk ICX: Boot Barn RangeFinder, submitted by Elo. Best Mobile ICX: Salesfloor, submitted by Salesfloor. Best Entertainment ICX: The Loop Media Consumer App, submitted by […]
Networld Media Group announces a new virtual summit focused on innovation and the customer experience in self-service, kiosk and vending solutions. Networld Media Group, publishers of VendingTimes.com and KioskMarketplace.com, announce a new virtual summit called the Self-Service Innovation Virtual Summit. The event will take place December 8-9, 2020. “The Self-Service Innovation Virtual Summit is designed […]
